IT Workplace Support Specialist

SIX; Zürich; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Pension fund - Attractive Pension Fund

Maternity/Paternity leave and family

Public transport discounts

Learning platforms access

Zusammenfassung

SIX is seeking an Onsite Supporter for our Zurich Workplace IT team. This full‑time, on‑site role focuses on stable IT services, end‑user support, and close collaboration with central IT and external partners. Based at Hardturmstrasse 201, 8005.

You will manage 2nd level support, IMACD activities, device lifecycle, and documentation while ensuring high service levels and user satisfaction.

Qualifikationen

• 2–4+ years of onsite IT support or service desk experience in enterprise environments.
• Strong hands-on skills with Windows 11 and Microsoft 365 services (Teams, Outlook, OneDrive, SharePoint).
• Experience with hardware rollout and lifecycle management.
• Good understanding of AD/Azure AD and basic Intune tasks.
• ITIL Foundation or equivalent certification is a plus.

Aufgaben

• Provide onsite 2nd level support for Windows 11 clients and standard workplace services.
• Handle incidents and service requests via ITSM with escalation coordination.
• Install, replace, and troubleshoot end-user devices and peripherals.
• Support Microsoft 365, AD/Azure AD user and access management.
• Operate printers, meeting rooms, and collaboration tech (Teams Rooms, VC).
• Support Endpoint Management (Intune) for enrollment and compliance.
• Contribute to workplace standardization and lifecycle management.
• Assist with rollouts, pilots, and refresh cycles with central teams.
• Document solutions, processes, and how-tos accurately.
• Collaborate with 3rd level engineering and external partners.
• Support small workplace IT projects and continuous improvement initiatives.
• Act as onsite counterpart for central initiatives and standards.

Kenntnisse

Windows 11

Microsoft 365

Active Directory/Azure AD

Intune

ITIL Foundation

German (fluent)

English (documentation)

Hardware support

ITSM/Ticketing

Networking basics

Ausbildung

ITIL Foundation certification (or comparable)

Tools

Intune / Microsoft Endpoint Manager

Microsoft Teams Rooms

Azure AD

Jobbeschreibung

For our Workplace IT team, we are looking for a hands‑on Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.

Please note that this is full office‑based position.

The office: Hardturmstrasse 201, 8005

What You Will Do

• provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
• handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
• install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
• support Microsoft 365, Active Directory / Azure AD user and access management
• operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)
• support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments
• contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)
• support rollouts, pilots, and refresh cycles in cooperation with central engineering teams
• ensure accurate documentation of solutions, processes, and how tos
• work closely with 3rd level engineering, service providers, and internal stakeholders
• support smaller workplace IT projects and continuous improvement initiatives
• act as a reliable onsite counterpart for central initiatives and standards

What You Bring

• 2–4+ years of experience in onsite IT support or IT service desk (Level 1/2) in enterprise environments
• strong hands‑on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• practical experience with hardware support and structured rollouts
• solid understanding of Active Directory / Azure AD and basic Intune tasks
• basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting
• experience working with ticketing and asset processes, SLA oriented mindset
• high service orientation, reliability, structured working style, and clear communication
• German fluent (spoken and written); good English for documentation and support interaction
• ITIL Foundation or comparable certification
• experience in large enterprise environments
• know how around Microsoft Teams Rooms and meeting room technology

What We Offer

• Pension fund -> Attractive Pension Fund (60% financed by SIX as employer)
• Extended maternity/paternity leave (100% paid) and extra family allowance
• Public transport and food discounts -> Discounts on public transport (ZVV and SBB), monthly paid parking spaces (availability depending on location) and food and beverage
• Access to technical and language learning platforms -> Free subscription to business and language learning platforms