Industrial AI Customer Success Lead

Cerrion AG; Zürich; Sur place; CHF 110 000 - 150 000; Plein temps

Résumé du poste

Cerrion AG in Zurich is seeking a Customer Success professional to ensure industrial customers realize sustained efficiency, quality, and process reliability using Cerrion’s AI-powered platform. You’ll guide customers from onboarding through value proof, expansion, and ongoing optimization, collaborating with founders, sales, and product leaders.

The role emphasizes data-driven problem solving, cross-functional collaboration, and regular visits to customer sites to drive adoption and growth

Qualifications

• 2–4 years in strategy/management consulting, CS or account management.
• Industrial domain understanding with manufacturing focus.
• Data fluency: dashboards, adoption metrics, and data-driven adjustments.
• Strong listening skills and ability to nurture executive and day-to-day relationships.
• Cross-functional collaboration with Sales, Product and Engineering.
• Clear written and verbal communication.
• Languages: English and German.
• Willing to travel regularly to customer sites.

Responsabilités

• Onboarding & adoption: own seamless onboarding and technical implementation for new customers; design success plans per factory goals.
• Value engineering, delivery and proof: define KPIs and deploy business cases; intervene if metrics trend wrong.
• Relationship management: develop trusted partnerships with plant managers and IT teams.
• Cross‑functional collaboration: work with Sales, Product and Engineering for feedback-to-product improvements.
• Site visits & training: visit factories for trainings and relationship deepening.
• Expansion identification: spot new use cases and multi-site opportunities for Sales follow-up.
• Process & playbooks: refine CS playbooks, health scores and reporting cadences.

Connaissances

Customer success

Account management

Data fluency

Cross-functional collaboration

English

German

Travel willingness

Description du poste

Cerrion AG in Zurich is seeking a Customer Success professional to ensure industrial customers realize sustained efficiency, quality, and process reliability using Cerrion’s AI-powered platform. You’ll guide customers from onboarding through value proof, expansion, and ongoing optimization, collaborating with founders, sales, and product leaders.

The role emphasizes data-driven problem solving, cross-functional collaboration, and regular visits to customer sites to drive adoption and growth