Strategic Client Success Lead - AI & Automation

Enterprise Bot GmbH; Zürich; On-site; CHF 90,000 - 140,000; Full time

Benefits offered by this job

Global team environment

Autonomy & ownership

Direct client exposure

Cutting-edge AI products

Job summary

Enterprise Bot GmbH in Zürich, Switzerland, is seeking a Customer Success Manager to guide customers through discovery, implementation and measurable success with our GenAI and automation solutions.

You will collaborate with customers and internal teams to configure bots and workflows, run UAT, monitor performance, provide trainings, and drive growth with renewal and upsell opportunities.

Qualifications

• Native-level German/Swiss-German with strong English communication.
• Bachelor's or Master's degree in Business Admin, CS, or related field.
• 3–5 years in Customer Success, PM, Implementation or Tech Account Mgmt, SaaS/automation preferred.
• Experience enabling partners, including training and mentoring implementation partners.
• Hands-on automation workflows, bot development, integrations, and QA exposure desired.
• Knowledge of AI/NLP, APIs, and low-code/no-code platforms a plus.
• Strong data interpretation and actionable insight capabilities.
• Excellent communication and presentation skills for technical and business stakeholders.

Responsibilities

• Onboard and guide customers through discovery, implementation and measurable success.
• Configure conversational AI bots, automation workflows and integrations per use case.
• Coordinate UAT, ensure bot quality, fix issues and guide test iterations.
• Monitor performance and drive improvements to increase ROI.
• Maintain proactive relationships with regular business reviews and performance analysis.
• Build long-term relationships to enable trust and growth.
• Deliver trainings and enablement to empower customer teams.
• Translate customer feedback into concrete product recommendations.
• Collaborate with sales to identify renewal and upsell opportunities.

Skills

German/Swiss-German proficiency

English communication

Analytical skills

Project management

Stakeholder engagement

Presentation skills

Multitasking

Education

Bachelor's or Master's degree

Tools

APIs

Low-code/No-code platforms

QA testing tools

Job description

Enterprise Bot GmbH in Zürich, Switzerland, is seeking a Customer Success Manager to guide customers through discovery, implementation and measurable success with our GenAI and automation solutions.

You will collaborate with customers and internal teams to configure bots and workflows, run UAT, monitor performance, provide trainings, and drive growth with renewal and upsell opportunities.