Technical Support Engineer

Cerrion AG; Zürich; Hybrid; CHF 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation package

Office in Zurich

Job summary

Cerrion AG is hiring a Technical Support Engineer in Zurich to shape the support model from the ground up. You’ll be the go-to engineer for technical customer issues, combining networking knowledge with automation to prevent recurring problems and fix root causes.

The role blends customer interaction with hands-on troubleshooting for on-site and cloud systems, with a strong emphasis on reducing downtime and improving support processes. Office presence is expected in Zurich.

Qualifications

• Strong networking and security knowledge for production environments.
• Solid Linux and Docker proficiency; able to write basic Python scripts.
• Fluent English required; German or other languages are a plus.
• Zurich-based role with office presence expected; remote work possible occasionally.
• Proactive, problem-solving mindset with the ability to automate recurring tasks.

Responsibilities

• Handle customers’ technical issues as the first point of contact with the Customer Success team.
• Troubleshoot issues end-to-end, focusing on networks and remote hardware infrastructure.
• Monitor on-premises and cloud systems to ensure uptime and performance.
• Build automation to speed up support and reduce recurring tasks.
• Define and own Cerrion’s support metrics.

Skills

Networking & Security

Linux

Docker

Python

Customer communication

English (fluent)

German (nice to have)

Builder mindset

Tools

Prometheus

Grafana

Infrastructure as Code

Job description

About Cerrion

At Cerrion, we’re building the future of AI-enabled manufacturing. Headquartered in Zurich with more than $25M in funding from Creandum, Y Combinator, and top Silicon Valley investors, we’re building the industrial AI platform to deploy AI Agents that can see what’s happening on the production floor, automatically spot problems, and instantly intervene to keep lines running smoothly, at scale. Our technology is live in factories across 18+ countries, helping leading manufacturers in glass, beverage, food, CPG, building materials, and wood cut downtime by up to 50%.

We are hiring a Technical Support Engineer

About The Role

This is the first support position at Cerrion, so you’ll set up how we support our customers from the ground up. When something goes wrong technically, you’re the person customers talk to — and the engineer who digs in until the issue is fixed at its core. This isn’t a role where you log tickets and pass them on. It’s customer-facing and high-ownership: you’ll pair deep networking knowledge with an engineer’s instinct to automate anything that repeats, and you’ll learn our product inside out. The job runs on regular Swiss working hours, and travel to customer sites is not required, although it is possible.

Your Responsibilities

• First Point of Contact: Handle our customers’ technical issues as their first point of contact, working closely with our Customer Success team.
• Troubleshooting: Dig into issues and see them through until they’re resolved. Many come from the infrastructure around our remote hardware, especially networking, so you’ll fix them at the root rather than patch symptoms.
• System Monitoring: Monitor all our systems, on-premises at customer sites and in the cloud, to keep them running smoothly.
• Automation: Build automation that makes support faster and more proactive, and keep improving our processes and infrastructure.
• Support Metrics: Define and own Cerrion’s support metrics.

Desired Skills And Experience

• Networking and Security: Deep understanding of computer networks and security. This is the core technical qualification: we run a lot of remote hardware, and many issues come down to the network.
• Linux, Docker, and Python: Solid Linux and Docker knowledge, and enough Python to write and understand scripts and internal tooling.
• Customer Communication: Customer-facing experience and the ability to explain technical topics clearly to IT teams and plant staff. Fluent English, spoken and written; German and other languages are a big plus.
• Based in Zurich: Willingness and ability to work in Zurich. Home office is possible, but office presence is expected.
• Builder Mindset: You tackle problems as they arise, bring a broad technical horizon, and keep learning.

Preferred Qualifications

• Monitoring and Cloud: Experience with Prometheus and Grafana, cloud infrastructure, and Infrastructure as Code.
• Industrial Environments: Experience in manufacturing or industrial environments, and familiarity with industrial networks and protocols such as OPC-UA.
• Support Automation: Experience building support automation or internal tooling.
• Computer Vision: Experience with computer vision or ML-based products.

Why Cerrion

Apart from the excitement of contributing to the disruption of one of the world’s biggest industries, we offer:

• A highly motivated environment where you can grow and learn by working on ambitious challenges together in cross-functional teams;
• Flat hierarchies, at Cerrion the best idea wins no matter where it is coming from;
• A dynamic, unbureaucratic environment with a “get things done” mentality
• Impact: You decide how fast new customers go live and how reliably Cerrion runs on their lines. Your automations shape how we support factories worldwide.
• Growth: Join a motivated, cross-functional team with a "best idea wins" culture and a clear path to growth, both personally and professionally.
• Competitive compensation package
• Culture: Work alongside AI PhDs, ex-Googlers, and serial entrepreneurs from around the world, with regular team events.

Cerrion is an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status, or any other legally protected characteristics.