AI Governance Solutions Engineer for Enterprise

Latticeflow-Ai; Zürich; Sur place; CHF 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

25 days vacation

Learning & Development

Private Accident Insurance

Travel between offices

Active lifestyle

Team events

Annual retreats

Résumé du poste

LatticeFlow AI is seeking a Customer Success Engineer in our Zurich office to own outcomes from pre-sale through renewal. You will define success criteria with prospects, guide technical deployments with the FDE, and manage onboarding, adoption, and expansion for B2B AI products.

Ideal candidates bring API/AI workflow experience, strong communication, and familiarity with AI governance frameworks, thriving in a fast-paced, office-based environment in Switzerland.

Qualifications

• Solid technical foundation with APIs, AI/ML workflows, and enterprise environments.
• Pre-sales engagements: demos, POVs, and technical evaluations.
• Experience in post-sales delivery, onboarding, implementation in a B2B SaaS/AI product.
• Commercial mindset: renewal cycles, expansion signals, driving retention and growth.
• Strong communication: bridge between engineers and executives (CROs).
• Familiarity with AI governance/compliance (EU AI Act, NIST, ISO 42001) is a plus.

Responsabilités

• Lead pre-sales engagements from a success perspective and define clear success criteria with the prospect.
• Collaborate with the FDE to ensure deployments meet defined success criteria.
• Own the full post-signature customer journey: onboarding, adoption, expansion, renewal.

Connaissances

Technical foundation

Pre-sales experience

Post-sales delivery

Commercial mindset

Communication skills

AI governance knowledge

Builder mentality

Description du poste

LatticeFlow AI is seeking a Customer Success Engineer in our Zurich office to own outcomes from pre-sale through renewal. You will define success criteria with prospects, guide technical deployments with the FDE, and manage onboarding, adoption, and expansion for B2B AI products.

Ideal candidates bring API/AI workflow experience, strong communication, and familiarity with AI governance frameworks, thriving in a fast-paced, office-based environment in Switzerland.