Guest Experience Front Desk Specialist

Gorgeous Smiling Hotels GmbH; Bern; Hybrid; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

Gorgeous Smiling Hotels GmbH in Bern seeks a Front Office Agent (m/f/d) to warmly welcome guests, handle check-in/check-out and respond to inquiries in German and English. You will coordinate with housekeeping and other teams to ensure flawless guest experiences and accurate billing.

The role requires strong communication, a calm demeanor under pressure, and a passion for hospitality in a busy, international environment.

Qualifikationen

• Experience in hotel reception is preferred.
• Excellent guest service and communication abilities.
• Ability to stay calm and organized with diverse guests.

Aufgaben

• Check-in and check-out of international guests.
• Answer guest questions, concerns or complaints.
• Process reservations via phone and written inquiries.
• Prepare guest invoices and manage cash accounting.
• Collaborate with housekeeping and other departments to ensure smooth operations.

Kenntnisse

Guest relations

Check-in/check-out

Communication skills

German & English

Jobbeschreibung

Gorgeous Smiling Hotels GmbH in Bern seeks a Front Office Agent (m/f/d) to warmly welcome guests, handle check-in/check-out and respond to inquiries in German and English. You will coordinate with housekeeping and other teams to ensure flawless guest experiences and accurate billing.

The role requires strong communication, a calm demeanor under pressure, and a passion for hospitality in a busy, international environment.