Guest Care Guide 20-40%

Jobup; Bern; On-site; CHF 60,000 - 78,000; Full time

Benefits offered by this job

Market-based remuneration with fairtip

Staff restaurant

Free uniform cleaning

Employee social club with regulars

Job-specific training opportunities

Health-promoting activities

Job summary

Jobup in Bern invites friendly hospitality professionals to join a unique casino environment, handling reception, guest care and billing support. You will engage guests with warmth, coordinate services and help ensure memorable experiences in a dynamic setting.

The role requires evening, night and weekend shifts, strong German skills, and advantageous French/English abilities. You will work within a multicultural team offering ongoing training and benefits.

Qualifications

• Experience in the service sector is preferred; basic commercial knowledge is a plus.
• Strong communication and service-oriented attitude is required.
• Good German skills; French and English are advantageous.

Responsibilities

• Reception, care and farewell of guests.
• Entry checks and support at reception and cloakroom.
• Conducting casino tours and player explanations for slot machines.
• Serving food and drinks at slot machines and gaming tables.
• Care and coordination of experience packages including billing.
• Participation in events, promotions and guest activities.
• Ensuring compliance at all times.

Skills

Service flair

Customer service mindset

German language skills

Job description

Join our vibrant team in a unique hospitality environment! Enjoy diverse tasks and great benefits.

Tasks

• Welcome and assist guests, ensuring a friendly experience.
• Conduct entry checks and support at reception and cloakroom.
• Serve food and drinks at gaming tables and machines.

Skills

• Experience in the service sector is preferred; basic commercial knowledge is a plus.
• Strong communication and service-oriented attitude.
• Good German skills; French and English are advantageous.

Your area of responsibility

• Reception, care and farewell of our guests
• Entry and ID checks as well as support at reception and cloakroom
• Conducting casino tours and player explanations for slot machines
• Service of food and drinks at slot machines and gaming tables
• Care and coordination of experience packages including billing
• Participation in events, promotions and guest activities
• Ensuring compliance …

What you bring

• Flair or experience in the service sector (hotel industry, gastronomy, sales), basic commercial knowledge an advantage
• Communicative, open and service-oriented manner
• Good German skills, French and English an advantage
• Willingness to work evening, night and weekend shifts (shift work)
• Impeccable character (criminal record and debt enforcement register without entries)
• Well-groomed appearance

What we offer

• Varied activity in an unusual environment
• Future-oriented corporate culture
• Collegial and multicultural team
• Employee social club with regular events
• Market-based remuneration with fair tip sharing
• Staff restaurant and other fringe benefits
• Free uniform cleaning
• Participation in health-promoting activities and other recognitions
• Job-specific training opportunities