Guest Experience Concierge (Hospitality & Casino)

Jobup; Bern; On-site; CHF 60,000 - 78,000; Full time

Benefits offered by this job

Market-based remuneration with fairtip

Staff restaurant

Free uniform cleaning

Employee social club with regulars

Job-specific training opportunities

Health-promoting activities

Job summary

Jobup in Bern invites friendly hospitality professionals to join a unique casino environment, handling reception, guest care and billing support. You will engage guests with warmth, coordinate services and help ensure memorable experiences in a dynamic setting.

The role requires evening, night and weekend shifts, strong German skills, and advantageous French/English abilities. You will work within a multicultural team offering ongoing training and benefits.

Qualifications

• Experience in the service sector is preferred; basic commercial knowledge is a plus.
• Strong communication and service-oriented attitude is required.
• Good German skills; French and English are advantageous.

Responsibilities

• Reception, care and farewell of guests.
• Entry checks and support at reception and cloakroom.
• Conducting casino tours and player explanations for slot machines.
• Serving food and drinks at slot machines and gaming tables.
• Care and coordination of experience packages including billing.
• Participation in events, promotions and guest activities.
• Ensuring compliance at all times.

Skills

Service flair

Customer service mindset

German language skills

Job description

Jobup in Bern invites friendly hospitality professionals to join a unique casino environment, handling reception, guest care and billing support. You will engage guests with warmth, coordinate services and help ensure memorable experiences in a dynamic setting.

The role requires evening, night and weekend shifts, strong German skills, and advantageous French/English abilities. You will work within a multicultural team offering ongoing training and benefits.