Reception & Reservations Agent (m/f)

City-Hotel Ochsen Zug AG; Schweiz; Remote; CHF 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Balanced staff meals

Uniforms provided, including cleaning

50% discount on overnight stays (Staff

Company holidays between Christmas and

Zusammenfassung

City-Hotel Ochsen Zug AG is seeking a proactive front desk professional to join our reception team in Switzerland. You will handle check-ins/outs for international guests, advise guests, and coordinate bookings for hotel, restaurant, and bar.

We value German and English fluency (C2), MS Office and a PMS like Sihot, and a service-oriented, friendly personality. We offer flexible hours, staff meals, uniforms, staff discounts, and career growth opportunities.

Qualifikationen

• Completed training in hotel management or several years of front desk experience.
• Excellent command of German and English (C2).
• Proficient in MS Office and PMS (e.g., Sihot).
• Service-oriented and friendly personality.

Aufgaben

• Performing professional check-ins and check-outs for our international guests
• Providing expert advice and excellent guest care throughout their stay
• Taking and coordinating reservations (hotel, restaurant & bar)
• Managing and maintaining our online booking channels
• Independently handling cash management and daily closings

Kenntnisse

Front desk experience

German (C2)

English (C2)

Ausbildung

Hotel management training

Front desk experience

Tools

MS Office

Sihot PMS

Jobbeschreibung

Are you eager to take on responsibility right from day one and actively get involved in the daily operations at the front desk?Then you’ve come to the right place! Our small, highly motivated reception team gives you the opportunity to bring your ideas to the table and put them into action. This is how we ensure that we continue to delight our guests—including many long-standing regulars—time and time again.

Your responsibilities

As the heart of our hotel, you create unforgettable guest experiences:

• Performing professional check-ins and check-outs for our international guests
• Providing expert advice and excellent guest care throughout their stay
• Taking and coordinating reservations (hotel, restaurant & bar)
• Managing and maintaining our online booking channels
• Independently handling cash management and daily closings

Your profile

Must:

• Completed training in hotel management OR several years of front desk experience
• Excellent command of German and English (C2 level)
• Proficient in MS Office and ideally in a Property Management System / PMS (e.g., Sihot)
• Service-oriented and friendly personality

Plus:

• Additional languages are a plus
• Strong organizational skills and a hands-on approach

What we offer

Attractive Working Conditions / Benefits:

• Balanced staff meals
• Uniforms provided, including professional cleaning
• 50% discount on overnight stays in numerous Swiss hotels (Staffdeals)
• Company holidays between Christmas and New Year’s

Your Professional Growth:

• Flexible working hours to accommodate further education and training
• Creative freedom for your own ideas and process improvements
• A responsible role with opportunities for career progression

Our Team:

• A highly motivated, young team with great team spirit
• An appreciative and respectful work environment

Working hours

At our front desk, we operate from Monday to Sunday in two shifts: an early shift and a late shift. Depending on the shift, working hours fall between 5:45 AM and 11:30 PM. We place great value on proactive and fair staff scheduling.