Graduate Customer Success Analyst (SaaS & Cloud)

ELCA Information Technology Ltd.; Pully; Remote; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Professional development

Exposure to latest technologies

Flat hierarchies

Cross-functional teamwork

Customer engagement

Supportive culture

Job summary

SECUTIX is expanding its Customer Success team in French-speaking Switzerland to help customers maximize value from the platform. You will support Customer Success Managers and guide SECUTIX customers to achieve higher levels of success.

The role requires proven experience as a trusted advisor, strong relationship-building and a customer-focused mindset. You will collaborate with Product, Professional Services, Sales and Marketing to drive adoption and upsell opportunities.

Qualifications

• Proven track record of establishing yourself as a trusted advisor to customers.
• Ability to build and maintain strong long-term relationships with customers and colleagues.
• Excellent written and verbal presentation skills.
• Excellent grasp of technology products and ability to learn new tools quickly.
• Strong analytical skills. Ability to process and interpret customer information to help drive adoption.
• Has handled difficult customers or situations and can demonstrate resolutions.

Responsibilities

• Build and manage strong relationships with internal Customer Success team within French-speaking Switzerland and across other GEOs.
• Enable Sales and Professional Services on cross-sell and up-sell opportunities.
• Support Customer Success Managers to help customers fully leverage the SECUTIX platform.
• Provide SECUTIX platform program/release management best practices.
• Promote awareness and drive utilization of the latest SECUTIX innovations.
• Evaluate how customers manage their SECUTIX investment and identify efficiency and effectiveness gains (processes & tools).
• Increase the ROI customers get from SECUTIX.

Skills

Relationship building

Communication skills

Presentation skills

Technical knowledge

Analytical skills

Customer focus

Education

Graduate degree

Tools

SaaS ticketing

CRM/Marketing Cloud

Job description

SECUTIX is expanding its Customer Success team in French-speaking Switzerland to help customers maximize value from the platform. You will support Customer Success Managers and guide SECUTIX customers to achieve higher levels of success.

The role requires proven experience as a trusted advisor, strong relationship-building and a customer-focused mindset. You will collaborate with Product, Professional Services, Sales and Marketing to drive adoption and upsell opportunities.