Graduate Engineer

ELCASecurity; Pully; Remote; CHF 90,000 - 110,000; Full time

Benefits offered by this job

Dynamic team

Latest technologies

Flat hierarchies

Professional development

Job summary

SECUTIX is expanding its Customer Success team in French-speaking Switzerland. As a Customer Success Specialist you will support Customer Success Managers and guide SECUTIX customers to maximize value from the platform.

You will work with Product, Professional Services, Sales and Services teams to identify opportunities, improve adoption, and help customers grow their business through proven delivery and consulting approaches.

Qualifications

• Proven track record as trusted advisor to customers.
• Strong ability to build long-term relationships with customers and colleagues.
• Excellent written and verbal communication skills.
• Strong grasp of technology products and quick learner of new tools.
• Strong analytical skills to interpret product usage data and requirements.
• Experience handling difficult customers; able to resolve issues.
• Awareness of Sports, Entertainment & cultural sectors.
• Graduate level education.

Responsibilities

• Support CSMs to help customers leverage the SECUTIX platform.
• Provide platform program and release management best practices.
• Promote awareness and drive utilization of SECUTIX innovations.
• Evaluate ROI and efficiency gains from SECUTIX investments.

Skills

Customer success

Relationship management

SaaS

Consulting

Technical aptitude

Education

Graduate level education

Tools

CRM/Marketing Cloud

SaaS ticketing

Job description

Mission and responsibilities

Being a Cloud Computing company, SECUTIX understands the importance of Customer Success. That is why, as we are growing our customer portfolio, SECUTIX is now expanding our Customer Success team. This team works alongside our Product, Professional Services, Sales and Services teams to help customers achieve even higher levels of success.

We are looking for a qualified individual contributor as aCustomer Success Specialist. Working as part of the Customer Success team you will provide support to our Customer Success Managers and guidance to identified SECUTIX customers. This guidance is designed to increase the value customers get from the SECUTIX platform by ensuring their needs and expectations are met, and helping our customers get the most of our solution to grow their business.

The SECUTIX Customer Success team is a group of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.

Candidates should have technology related delivery, implementation and consulting experience.

Relationships:

• Build and manage strong relationships with internal Customer Success team within French-speaking Switzerland and across other GEO’s
• Build and foster relationships with customers at multiple levels to resolve issues and identify business opportunities
• Share success stories externally to help build the SECUTIX brand awareness with support of the marketing and communications teams.

Commercialisation:

• Enable Sales and Professional Services on cross-sell and up-sell opportunities

Engagement:

• Support Customer Success Managers to help customers fully leverage the SECUTIX platform
• Provide SECUTIX platform program/release management best practices

• Promote awareness and drive utilisation of the latest SECUTIX innovations

  Measurement & Evaluation:

• Evaluate how customers manage their SECUTIX investment & identify efficiency and effectiveness gains (processes & tools)

  Increase the ROI customers get from SECUTIX

What we offer

• A stimulating and professional working environment in a dynamic team with extensive expertise
• Exciting projects using the latest technologies
• Flat organisational hierarchies and cross-functional teamwork
• Close contact with customers in a creative industry
• A supportive culture with excellent opportunities for professional and personal training and development

About your profile

• Proven track record of establishing yourself as a trusted advisor to customers
• Ability to build and maintain strong long-term relationships with customers and colleagues
• Excellent written and verbal presentation skills
• Excellent grasp of technology products and ability to learn new tools quickly
• Strong analytical skills. Ability to process and interpret customer information (product utilisation data and custom requirements) to help drive adoption
• Has handled difficult customers or situations and can demonstrate resolutions
• A good awareness & understanding of the Sports, Entertainment & cultural sectors
• A graduate level education.

Your Work Experience

• Proven 0–3 years’ work experience demonstrating your ability to support customers in an IT service company
• Hands on experience with SaaS ticketing and/or a CRM/Marketing Cloud solutions
• History of success as a consultant, technical account management, or equivalent