Global Sportsbook Integrations Engineer

Jobgether; Schweiz; On-site; CHF 90,000 - 130,000; Full time

Job summary

Jobgether, operating on behalf of a partner company, seeks a Customer Success Engineer based in Switzerland to support the integration and operation of digital sportsbook products across international client platforms. You will act as a technical point of contact, helping customers integrate solutions and maintain reliable service delivery.

You will collaborate with customer IT teams and internal product, development, and sales groups to ensure smooth implementations, troubleshoot issues, and

Qualifications

• Industry knowledge of sports betting and sportsbook platforms.
• Technical education or equivalent practical experience.
• Excellent command of English; ability to explain technical details to non-technical stakeholders.
• Previous experience in technical support, sales operations, or customer-facing technical roles.
• Fundamental understanding of web technologies and protocols; quick learner of new systems.
• Proactive, analytical approach to troubleshoot with attention to detail.
• Strong relationship-building and collaboration across technical and commercial teams.
• Willingness to travel and adapt to evolving products and technologies.
• Basic knowledge of HTML/CSS, programming fundamentals, XML/JSON, APIs, and databases.

Responsibilities

• Manage product integrations: Integrate sportsbook products into customer platforms and ensure smooth implementation.
• Provide technical customer support: Assist international B2B customers with technical questions and ongoing product support.
• Coordinate cross-functional activities: Work with customer IT teams and internal product, development, and sales teams.
• Troubleshoot and resolve issues: Own technical incidents, investigate root causes, coordinate resolutions.
• Manage multiple customer relationships: Support customers across locations with professional communication.
• Maintain technical documentation: Create and update integration instructions and knowledge-base resources.
• Support continuous improvement: Identify recurring issues and improve integration processes and support workflows.
• Build strong customer relationships: Communicate clearly and diplomatically to ensure a positive experience.
• Develop technical expertise: Stay informed about sportsbook products, digital tech, and esports.
• Travel when required: Be willing to travel to support customer needs.

Skills

Sports betting industry knowledge

Technical education or background

English communication

Technical support experience

Web technologies basics

Problem-solving

Relationship-building

Teamwork and collaboration

Adaptability and learning

Professional attitude

Esports awareness

Travel flexibility

HTML & CSS basics

Programming fundamentals

XML & JSON

APIs

Databases

Job description

Jobgether, operating on behalf of a partner company, seeks a Customer Success Engineer based in Switzerland to support the integration and operation of digital sportsbook products across international client platforms. You will act as a technical point of contact, helping customers integrate solutions and maintain reliable service delivery.

You will collaborate with customer IT teams and internal product, development, and sales groups to ensure smooth implementations, troubleshoot issues, and