Junior Support Engineer: Incident & Network Troubleshooter

Jobgether; Schweiz; On-site; CHF 70,000 - 100,000; Full time

Job summary

Jobgether lists a Junior Support Engineer based in Switzerland to maintain reliability and performance of a global digital testing platform. You will support both cloud-based and on‑premises infrastructure, troubleshoot hardware, software, and network issues, and respond to incidents affecting critical services.

You will own tickets from detection to resolution, collaborate with international teams, and participate in on‑call rotations while helping to improve incident management and

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent qualifications.
• Basic knowledge of incident response involving network and software infrastructure.
• Understanding of networking fundamentals (LAN, WAN, VLANs, firewalls, switches, wireless APs).
• familiarity with Linux, macOS, Android, and iOS operating systems.
• Knowledge of command-line tools and Unix-like environments (SSH, SCP, Bash, cURL, Vim, Python terminal tools).
• Familiarity with Google Workspace, Jira, Slack, and Zoom.

Responsibilities

• Triage and respond to incident and outage tickets from monitoring systems or customer reports.
• Track tickets through resolution within SLA response times.
• Collaborate with internal teams and elevate incidents when needed.
• Coordinate with global sites and data centre personnel to troubleshoot hardware and services.
• Investigate disruptions in cloud and on‑prem infrastructure.
• Troubleshoot mobile device hardware, software, OS, and network connectivity issues.
• Participate in on‑call rotation for continuous incident response.
• Document troubleshooting workflows and operational playbooks for improvement.
• Assist with maintenance, upgrades, and updates to critical software and network infrastructure.
• Communicate clearly with customers and stakeholders throughout the incident lifecycle.
• Share knowledge with remote team members and contribute to a shared knowledge base.

Skills

Incident response

Networking fundamentals

Analytical thinking

Communication

Time management

Ownership

Education

Bachelor's degree in Computer Science or related field

Tools

Google Workspace

Jira

Slack

Zoom

SSH

SCP

Bash

cURL

Vim

Python terminal tools

Job description

Jobgether lists a Junior Support Engineer based in Switzerland to maintain reliability and performance of a global digital testing platform. You will support both cloud-based and on‑premises infrastructure, troubleshoot hardware, software, and network issues, and respond to incidents affecting critical services.

You will own tickets from detection to resolution, collaborate with international teams, and participate in on‑call rotations while helping to improve incident management and