Global Leader, Enterprise Collaboration & Voice Solutions

Julius Baer; Zürich; On-site; CHF 140,000 - 200,000; Full time

Job summary

Julius Baer is seeking a senior IT leader to head the Enterprise Collaboration & Voice Solution team based in Zürich. You will ensure reliable, secure, and cost-effective delivery of global collaboration services including Exchange, Webex, journaling, and voice platforms while guiding a high-performing engineering team.

You will manage budgets, vendor contracts, and roadmaps, drive continuous improvements, ensure regulatory compliance, and collaborate with business, IT, and external partners to

Qualifications

• Bachelor's degree in IT or related field.
• Extensive experience in IT infrastructure operations and service delivery with leadership.
• Strong knowledge of Exchange, secure email, journaling, UC, trading telephony, Webex, Confluence, and SQL Server.
• Experience managing critical collaboration and database services in complex enterprises.
• Familiar with ITIL frameworks and operational best practices.

Responsibilities

• Lead, coach, and develop a high-performing enterprise collaboration team.
• Ensure stable, secure, and efficient global collaboration and voice services.
• Own delivery and improvements for Exchange, journaling, Cisco Call Manager, Webex, and SQL Server.
• Define priorities, allocate resources, and manage capacity to meet SLAs.
• Support budget planning, cost control, and financial forecasting.
• Manage vendor relationships, contracts, and license compliance.
• Drive lifecycle management, upgrades, risk mitigation, and roadmaps.
• Ensure regulatory, security, and operational compliance.
• Collaborate with stakeholders and external partners to deliver reliable solutions.
• Support incident, problem, and change management; act as escalation point.

Skills

Leadership

Budget management

Vendor management

IT service management (ITIL)

Stakeholder management

Communication

Strategic planning

Problem-solving

Regulatory & compliance awareness

Change management

Education

Bachelor's degree in IT or related

Tools

Microsoft Exchange

Email journaling

Cisco Unified Communications Manager

Webex

Confluence

Microsoft SQL Server

Voice recording

Trader telephony

Job description

Julius Baer is seeking a senior IT leader to head the Enterprise Collaboration & Voice Solution team based in Zürich. You will ensure reliable, secure, and cost-effective delivery of global collaboration services including Exchange, Webex, journaling, and voice platforms while guiding a high-performing engineering team.

You will manage budgets, vendor contracts, and roadmaps, drive continuous improvements, ensure regulatory compliance, and collaborate with business, IT, and external partners to