Unified Communications Leader: Teams, Cisco & Voice

Lombard Odier Group; Genf; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

Lombard Odier Group seeks a Unified Communications Manager to own the UC services lifecycle, lead a team of UC engineers, and ensure reliable, compliant communications across the bank’s platforms. You will drive modernization, automation, and cost optimization while coordinating with Risk, Compliance, Security, and Audit teams.

The role requires 6+ years in UC tech, Teams Telephony expertise, ITIL proficiency, and leadership in a regulated financial environment; residence in Switzerland or

Qualifikationen

• 6+ years of Unified Communications experience and related technologies.
• Experience with Microsoft Teams Telephony, Microsoft 365, Cisco UC, SIP, VoIP, SBCs and voice routing.
• ITIL Foundation certification or equivalent Service Management experience.

Aufgaben

• Own the availability, stability, performance, and lifecycle management of UC services.
• Lead incident, problem, risk, and escalation management including root-cause analysis.
• Define and maintain operational processes, capacity planning, KPIs, SLAs, and coordinate with vendors.

Kenntnisse

Leadership

Stakeholder management

Project management

Ausbildung

Bachelor's degree in Information Technology, Computer Science, Telecommunications, or equivalent

Tools

Microsoft Teams Telephony

Microsoft 365

Cisco UC

SIP

VoIP

SBCs

Jobbeschreibung

Lombard Odier Group seeks a Unified Communications Manager to own the UC services lifecycle, lead a team of UC engineers, and ensure reliable, compliant communications across the bank’s platforms. You will drive modernization, automation, and cost optimization while coordinating with Risk, Compliance, Security, and Audit teams.

The role requires 6+ years in UC tech, Teams Telephony expertise, ITIL proficiency, and leadership in a regulated financial environment; residence in Switzerland or