Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)

Julius Baer; Zürich; On-site; CHF 140,000 - 200,000; Full time

Job summary

Julius Baer is seeking a senior IT leader to head the Enterprise Collaboration & Voice Solution team based in Zürich. You will ensure reliable, secure, and cost-effective delivery of global collaboration services including Exchange, Webex, journaling, and voice platforms while guiding a high-performing engineering team.

You will manage budgets, vendor contracts, and roadmaps, drive continuous improvements, ensure regulatory compliance, and collaborate with business, IT, and external partners to

Qualifications

• Bachelor's degree in IT or related field.
• Extensive experience in IT infrastructure operations and service delivery with leadership.
• Strong knowledge of Exchange, secure email, journaling, UC, trading telephony, Webex, Confluence, and SQL Server.
• Experience managing critical collaboration and database services in complex enterprises.
• Familiar with ITIL frameworks and operational best practices.

Responsibilities

• Lead, coach, and develop a high-performing enterprise collaboration team.
• Ensure stable, secure, and efficient global collaboration and voice services.
• Own delivery and improvements for Exchange, journaling, Cisco Call Manager, Webex, and SQL Server.
• Define priorities, allocate resources, and manage capacity to meet SLAs.
• Support budget planning, cost control, and financial forecasting.
• Manage vendor relationships, contracts, and license compliance.
• Drive lifecycle management, upgrades, risk mitigation, and roadmaps.
• Ensure regulatory, security, and operational compliance.
• Collaborate with stakeholders and external partners to deliver reliable solutions.
• Support incident, problem, and change management; act as escalation point.

Skills

Leadership

Budget management

Vendor management

IT service management (ITIL)

Stakeholder management

Communication

Strategic planning

Problem-solving

Regulatory & compliance awareness

Change management

Education

Bachelor's degree in IT or related

Tools

Microsoft Exchange

Email journaling

Cisco Unified Communications Manager

Webex

Confluence

Microsoft SQL Server

Voice recording

Trader telephony

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let's shape the future of wealth management together.

Lead and develop the Enterprise Collaboration & Voice Solution team, ensuring the reliable, secure, and cost-effective delivery of collaboration and communication services for the group (global responsibility).

Accountable for people leadership, service excellence, budget planning, vendor and contract management, and the strategic evolution of platforms including Microsoft Exchange, secure e-mail and journaling solutions, Cisco call manager, trader telephony, voice recording, Webex, and Confluence, and Microsoft SQL server environments.

YOUR CHALLENGE

• Lead, coach, and develop a team of engineers, fostering a high-performance and collaborative culture
• Ensure stable, secure, and efficient operation of global collaboration and voice services
• Own service delivery and continuous improvement for Microsoft Exchange, secure e-mail and journaling platforms, Cisco call manager, trader telephony, voice recording solutions, Webex, and Confluence, and Microsoft SQL server environments
• Define team priorities, allocate resources, and manage capacity to meet business objectives and service levels
• Support budget planning, cost control, and financial forecasting for assigned services and products
• Manage vendor relationships, software and service contracts, and license compliance
• Drive technology lifecycle management, including upgrades, risk mitigation, and strategic roadmap planning
• Ensure compliance with regulatory, security, and operational requirements
• Collaborate with business stakeholders, infrastructure teams, and external partners to deliver reliable and innovative communication solutions
• Support incident, problem, and change management processes and act as an escalation point for critical issues

YOUR PROFILE

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; advanced degree is an advantage
• Several years of experience in IT infrastructure operations and service delivery, including experience in a leadership or supervisory role
• Good general technical infrastructure know-how with a focus on Microsoft Exchange, secure e-mail and journaling solutions, Cisco unified communications manager, trading telephony, voice recording platforms, Webex, Confluence, and Microsoft SQL Server
• Experience managing business-critical collaboration, communication, and database services in a complex enterprise environment
• Knowledge of IT service management frameworks (ITIL) and operational best practices
• Experience with budget planning, financial management, vendor management, and contract administration
• Good understanding of IT security, regulatory, risk, and compliance requirements
• Strong leadership, communication, stakeholder management, and conflict resolution skills
• Proven ability to drive service improvements, technology lifecycle management, and organizational change
• Fluent in German and English
• Proven leadership and people management skills, with the ability to coach, motivate, and develop technical teams
• Strong stakeholder management and communication skills across business, IT, and external partners
• Solid understanding of enterprise collaboration, voice, and database technologies, including Exchange, Cisco Unified Communications, Webex, Confluence, Microsoft SQL Server, and related services
• Strong service management mindset with experience in ITIL-based processes and operational excellence
• Financial acumen with experience supporting budget planning, cost optimization, and resource management
• Contract and vendor management skills, including negotiation and performance management
• Strategic thinking with the ability to translate business needs into technology roadmaps and service improvements
• Strong problem-solving, decision-making, and prioritization capabilities in complex environments
• Risk, security, and compliance awareness for business-critical IT services
• Ability to lead organizational and technology change initiatives in a regulated enterprise environment