Team Leader of Enterprise Collaboration & Voice Solutions 100% (f/m/d)

Bank Julius Bär & Co. Ltd.; Zürich; On-site; CHF 180,000 - 240,000; Full time

Job summary

Julius Baer in Zürich seeks a Senior IT Infrastructure Leader to head the Enterprise Collaboration & Voice Solution team. You will ensure reliable, secure, and cost-effective delivery of global collaboration and communications services, including Microsoft Exchange, secure e-mail, journaling, Cisco UCM, trader telephony, voice recording, Webex, and Confluence, plus Microsoft SQL Server environments.

You will coach engineers, manage budgets and contracts, drive lifecycle management, enforce

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
• Several years in IT infrastructure operations and service delivery, with leadership experience.
• Strong knowledge of Exchange, secure e-mail, journaling, Cisco UCM, Webex, Confluence, and SQL Server.
• Experience with ITIL-based processes and regulatory, risk, and compliance awareness.

Responsibilities

• Lead, coach, and develop a team of engineers for high performance.
• Ensure stable, secure, and efficient operation of global collaboration and voice services.
• Own service delivery and continuous improvement for listed platforms and environments.
• Define team priorities, allocate resources, and manage capacity against SLAs.
• Support budget planning, cost control, and vendor/contract management.
• Drive technology lifecycle management and strategic roadmaps.
• Collaborate with stakeholders and external partners to deliver reliable solutions.

Skills

Leadership

Team management

Budget planning

Stakeholder management

Strategic thinking

Change management

Education

Bachelor's in IT / Computer Science / Engineering

Tools

Microsoft Exchange

Secure e-mail & journaling

Cisco Unified Communications Manager

Webex

Confluence

Microsoft SQL Server

Trader telephony & voice recording

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Lead and develop the Enterprise Collaboration & Voice Solution team, ensuring the reliable, secure, and cost-effective delivery of collaboration and communication services for the group (global responsibility). Accountable for people leadership, service excellence, budget planning, vendor and contract management, and the strategic evolution of platforms including Microsoft Exchange, secure e-mail and journaling solutions, Cisco call manager, trader telephony, voice recording, Webex, and Confluence, and Microsoft SQL server environments.

YOUR CHALLENGE

• Lead, coach, and develop a team of engineers, fostering a high-performance and collaborative culture
• Ensure stable, secure, and efficient operation of global collaboration and voice services
• Own service delivery and continuous improvement for Microsoft Exchange, secure e-mail and journaling platforms, Cisco call manager, trader telephony, voice recording solutions, Webex, and Confluence, and Microsoft SQL server environments
• Define team priorities, allocate resources, and manage capacity to meet business objectives and service levels
• Support budget planning, cost control, and financial forecasting for assigned services and products
• Manage vendor relationships, software and service contracts, and license compliance
• Drive technology lifecycle management, including upgrades, risk mitigation, and strategic roadmap planning
• Ensure compliance with regulatory, security, and operational requirements
• Collaborate with business stakeholders, infrastructure teams, and external partners to deliver reliable and innovative communication solutions
• Support incident, problem, and change management processes and act as an escalation point for critical issues

YOUR PROFILE

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; advanced degree is an advantage Several years of experience in IT infrastructure operations and service delivery, including experience in a leadership or supervisory role Good general technical infrastructure know-how with a focus on Microsoft Exchange, secure e-mail and journaling solutions, Cisco unified communications manager, trading telephony, voice recording platforms, Webex, Confluence, and Microsoft SQL Server Experience managing business-critical collaboration, communication, and database services in a complex enterprise environment Knowledge of IT service management frameworks (ITIL) and operational best practices Experience with budget planning, financial management, vendor management, and contract administration Good understanding of IT security, regulatory, risk, and compliance requirements Strong leadership, communication, stakeholder management, and conflict resolution skills Proven ability to drive service improvements, technology lifecycle management, and organizational change Fluent in German and English Proven leadership and people management skills, with the ability to coach, motivate, and develop technical teams Strong stakeholder management and communication skills across business, IT, and external partners Solid understanding of enterprise collaboration, voice, and database technologies, including Exchange, Cisco Unified Communications, Webex, Confluence, Microsoft SQL Server, and related services Strong service management mindset with experience in ITIL-based processes and operational excellence Financial acumen with experience supporting budget planning, cost optimization, and resource management Contract and vendor management skills, including negotiation and performance management Strategic thinking with the ability to translate business needs into technology roadmaps and service improvements Strong problem-solving, decision-making, and prioritization capabilities in complex environments Risk, security, and compliance awareness for business-critical IT services Ability to lead organizational and technology change initiatives in a regulated enterprise environment

Why join Julius Baer?

At Julius Baer our employees enjoy the benefits of a global company with the support and collegiality of a much smaller one. We are growing quickly, but we remain dedicated to maintaining our accessible structure with flat hierarchies, and approachable and supportive leaders. With offices around the world, we offer an international and stimulating work environment and the opportunity to work with a diverse team of highly motivated colleagues, bringing the best of the bank to our clients. Our core values of Care, Passion, and Excellence define the tone of how we interact with each other and our partners. Committed to your success Whether nurturing young talent with our renowned apprentice scheme, enabling ambitious university graduates to put theory into practice with our Graduate Programme, or providing first-class opportunities for experienced professionals, we look after our employees. We believe in continuous learning as a company and as individuals, which is why we put a focus on the health and well-being of our employees and offer flexible working options, a wide array of benefits, and extensive career development programmes.

We focus on servicing and advising sophisticated private clients from around the world, taking into account what truly matters to them – in their business and personal life, today and for future generations. Headquartered in Zurich, we are present in around 60 locations worldwide, including Bangkok, Dubai, Dublin, Frankfurt, Geneva, Hong Kong, London, Luxembourg, Madrid, Mexico City, Milan, Monaco, Mumbai, Santiago de Chile, Shanghai, Singapore, Tel Aviv, and Tokyo.

For more information visit www.juliusbaer.com or contact us via the Contact Form.