Global Guest Experience Lead & Brand Activation

IWC Schaffhausen; Schaffhausen; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health & wellbeing program

Annual vacation 25 days

Zusammenfassung

IWC Schaffhausen is seeking a TEAM LEAD GUEST EXPERIENCE to lead our Guest Experience department in Schaffhausen. This 100% permanent role focuses on marketing initiatives, creating unique guest experiences (such as Manufacture and Museum Tours, Global Watchmaking-Experiences and reception services) and acts as the central interface between brand strategy, global markets and direct customer engagement.

You will lead a high-performing team, align initiatives with commercial goals, build strategic

Qualifikationen

• Degree in Marketing, Business Administration, or a related field, or an equivalent recognized professional qualification.
• Proven leadership experience and ability to foster high-performing teams in a marketing context.
• Strategic mindset to drive market engagement and brand loyalty.
• Excellent knowledge of MS Office, especially PowerPoint for presentations and Excel for data analysis and reporting.
• Fluent in English; German is a plus.

Aufgaben

• Strategically align Guest Experience initiatives to support commercial team.
• Establish and cultivate strategic partnerships with global markets to expand reach and standardize exceptional experiences.
• Design and implement a global watchmaking activation strategy that enhances brand visibility.
• Lead, mentor, and empower a high-performing team to achieve operational excellence and superior service delivery.

Kenntnisse

Leadership

Marketing strategy

Guest experience

Partnership development

Team mentoring

Data analysis

Ausbildung

Degree in Marketing or Business Administration

Tools

MS Office

PowerPoint

Excel

Jobbeschreibung

IWC Schaffhausen is seeking a TEAM LEAD GUEST EXPERIENCE to lead our Guest Experience department in Schaffhausen. This 100% permanent role focuses on marketing initiatives, creating unique guest experiences (such as Manufacture and Museum Tours, Global Watchmaking-Experiences and reception services) and acts as the central interface between brand strategy, global markets and direct customer engagement.

You will lead a high-performing team, align initiatives with commercial goals, build strategic