Team Lead Guest Experience (100%)

IWC Schaffhausen; Schaffhausen; Vor Ort; CHF 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health & wellbeing program

Annual vacation 25 days

Zusammenfassung

IWC Schaffhausen is seeking a TEAM LEAD GUEST EXPERIENCE to lead our Guest Experience department in Schaffhausen. This 100% permanent role focuses on marketing initiatives, creating unique guest experiences (such as Manufacture and Museum Tours, Global Watchmaking-Experiences and reception services) and acts as the central interface between brand strategy, global markets and direct customer engagement.

You will lead a high-performing team, align initiatives with commercial goals, build strategic

Qualifikationen

• Degree in Marketing, Business Administration, or a related field, or an equivalent recognized professional qualification.
• Proven leadership experience and ability to foster high-performing teams in a marketing context.
• Strategic mindset to drive market engagement and brand loyalty.
• Excellent knowledge of MS Office, especially PowerPoint for presentations and Excel for data analysis and reporting.
• Fluent in English; German is a plus.

Aufgaben

• Strategically align Guest Experience initiatives to support commercial team.
• Establish and cultivate strategic partnerships with global markets to expand reach and standardize exceptional experiences.
• Design and implement a global watchmaking activation strategy that enhances brand visibility.
• Lead, mentor, and empower a high-performing team to achieve operational excellence and superior service delivery.

Kenntnisse

Leadership

Marketing strategy

Guest experience

Partnership development

Team mentoring

Data analysis

Ausbildung

Degree in Marketing or Business Administration

Tools

MS Office

PowerPoint

Excel

Jobbeschreibung

To lead our Guest Experience department, we are looking for a

TEAM LEAD GUEST EXPERIENCE (100%)

Duration: Permanent
Start: December 2026
In this role, you will be responsible for Marketing initiatives in the area of Guest Experience and Relation. You will focus on supporting the team through unique guest experiences (such as Manufacture and Museum Tours, Global Watchmaking-Experiences and reception services). It acts as a central interface between brand strategy, global markets, and direct customer engagement to enhance brand awareness and build long-term relationships.

YOUR MISSION AT IWC.

• Strategically align Guest Experience initiatives to support commercial team.
• Establish and cultivate strategic partnerships with global markets to expand reach and standardize exceptional experiences.
• Design and implement a global watchmaking activation strategy that enhances brand visibility.
• Lead, mentor, and empower a high-performing team to achieve operational excellence and superior service delivery.

How You Become Part Of The Journey.

• Degree in Marketing, Business Administration, or a related field, or an equivalent recognized professional qualification.
• Demonstrated flexibility, adaptability, and high resilience in a fast-paced, results-oriented environment.
• Leadership experience, with a focus on fostering high-performing teams marketing context.
• Strategic mindset, that drives market engagement and brand loyalty.
• Profound enthusiasm and deep understanding of the watch industry and hospitality.
• Excellent knowledge of the MS Office Suite, especially PowerPoint for presentations and Excel for data analysis and reporting.
• Fluent in English, German is a plus.

What You Can Expect From Us.

IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:

• Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
• Yearly health insurance contribution of CHF 2'340 for full-time contracts.
• 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
• Special conditions on selected IWC & Richemont products.
• Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
• IWC Sport Club (est. 1972) for sport enthusiasts.
• Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
• Memorable internal events (Christmas, summer after work drinks, etc.).
• And many more!