Customer Operations Specialist

Coopers Group; Ticino; On-site; CHF 90,000 - 120,000; Full time

Job summary

Coopers Group in Switzerland (Ticino) seeks a Customer Order Specialist to coordinate with Sales, Operations, Supply Chain, and Trade Compliance to resolve complex customer requests. You will drive end-to-end processes from production planning to invoicing, ensuring accurate quotes, price lists, and on-time deliveries.

The role requires 3–5 years in commercial order handling, strong knowledge of Incoterms 2010 and export controls, advanced SAP SD skills, and fluent English and Italian.

Qualifications

• 3–5 years of professional experience in commercial order handling.
• Excellent communication in English and Italian.
• Advanced SAP user skills preferred.

Responsibilities

• Ensuring resolution of customer issues by coordinating with Sales, Operations, Supply Chain, Trade Compliance, and other teams.
• Recommending solutions and coordinating with related teams to ensure end-to-end handling (production, scheduling, quotes, price lists, invoicing).
• Keeping customers informed on issue status and clarifying doubts.

Skills

English and Italian mastery

Proactive mindset

Communication skills

Education

Commercial Administration/Processing

Tools

Microsoft Office

SAP SD

Outlook

Teams

Job description

Your Tasks:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Trade Compliance Team, Chamber of Commerce, and other internal and/or external teams
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts
• Preparing and analyzing regular statistics (e.g., Revenue Forecasts, Requested Delivery Dates) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management
• Ensuring timely cash collection and support accounts receivables reconciliation

Your Profile:

• At least 3–5 years of professional experience in commercial order handling
• Good knowledge of Incoterms 2010, Free Trade Agreements and Export Control regulations (products, third parties and countries)
• Strong proficiency in Microsoft Office, SAP SD, Outlook and Teams, ideally with advanced SAP user skills
• A positive attitude combined with a proactive and solution-oriented mindset
• A strong sense of responsibility, with a collaborative and customer-focused approach
• A completed education in Commercial Administration or Commercial Processing, or an equivalent qualification
• Excellent communication skills in English and Italian