Customer Service Specialist

VAT Systems; Haag; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

VAT is seeking a Customer Service Specialist to be the primary contact for customers, ensuring efficient order processing, accurate inventory management, and seamless coordination between customers, sales teams, and manufacturing sites. The role focuses on delivering an exceptional customer experience across multiple channels and ERP-driven processes.

You will collaborate with global teams, manage forecasts and purchase orders, and handle RMAs while maintaining precise documentation.

Formación

• Bachelor's degree preferred.
• Minimum 3 years of experience in customer support, order management, operational support, or a similar role.
• Fluent in English (written and spoken); Dutch is an advantage.
• Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
• Experience working with ERP systems; production scheduling experience is an advantage.

Responsabilidades

• Provide professional customer support via email, telephone, customer portals, and other communication channels.
• Process customer orders, forecasts, and purchase orders using the company's Order Management and ERP systems.
• Manage consigned inventory and collaborate with customers to forecast inventory consumption.
• Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
• Work cross-functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
• Proactively communicate order delays, manage backorders, and ensure timely delivery updates.
• Process RMAs, service quotations, and customer return requests while maintaining accurate documentation.
• Support Accounts Receivable and Sales teams in resolving purchase order and payment-related issues.

Conocimientos

Customer focus

Communication skills

Multitasking

Independent working

Interpersonal skills

Educación

Bachelor's degree preferred

Herramientas

Microsoft Excel

ERP systems

Descripción del empleo

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions: integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Customer Service Specialist

Purpose of the Role

As a Customer Support Specialist, you will be the primary point of contact for customers, ensuring efficient order processing, inventory management, and seamless coordination between customers, sales teams, and manufacturing sites while delivering an exceptional customer experience.

Responsibilities

Provide professional customer support via email, telephone, customer portals, and other communication channels.

Process customer orders, forecasts, and purchase orders using the company's Order Management and ERP systems.

Manage consigned inventory and collaborate with customers to forecast inventory consumption.

Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.

Work cross-functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.

Proactively communicate order delays, manage backorders, and ensure timely delivery updates.

Process RMAs, service quotations, and customer return requests while maintaining accurate documentation.

Support Accounts Receivable and Sales teams in resolving purchase order and payment-related issues.

Qualifications

Bachelor's degree preferred.

Minimum 3 years of experience in customer support, order management, operational support, or a similar role.

Fluent in English (written and spoken); Dutch is an advantage.

Strong Microsoft Excel skills and proficiency with Microsoft Office applications.

Experience working with ERP systems; production scheduling experience is an advantage.

Excellent organizational, communication, and interpersonal skills, with the ability to multitask and work independently.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct .