Key Account Supply Chain Manager

VAT Vakuumventile AG; Haag; On-site; CHF 90,000 - 130,000; Full time

Job summary

VAT Group is seeking a Key Account Supply Chain Manager to manage customer relationships and support global account strategies in a fast-paced, international setting. You will analyze performance, coordinate with planning, logistics, and operations, and drive improvements across product lines to ensure top-tier service.

We value strong analytical skills, advanced Excel, Power BI, and ERP experience, with fluency in English and German language skills as a bonus.

Qualifications

• Bachelor-level degree required in a relevant field (SCM/Engineering/Business).
• 3–5 years of experience in supply chain, demand planning or customer service in a global, high-tech or semiconductor environment preferred.
• Excellent analytical and problem-solving skills with a proven track record.
• Advanced Excel skills mandatory; experience with data visualization tools (Power BI).
• Experience with ERP systems, preferably MS Dynamics 365 (F&O).
• Strong communication and collaboration in an international environment.
• Fluency in English; German is a strong advantage.

Responsibilities

• Act as the main contact for customers on operational supply chain topics.
• Ensure execution of defined supply chain strategies across product lines.
• Support the Global Account Supply Chain Manager with analysis, scenario modeling, and business reviews.
• Create, manage and analyze KPIs (On-Time Delivery, Lead Time, Inventory, Forecast Accuracy).
• Provide performance insights and track improvement actions.
• Monitor supply chain performance via control tower tools to identify risks and opportunities.
• Coordinate internal supply chain functions to meet customer needs.
• Manage and execute supply chain agreements (e.g., consignment, stocking programs).
• Serve as the first escalation point for operational supply chain issues.

Skills

Analytical thinking

Problem solving

Strong communication

Collaboration in international teams

Fluent in English

German language advantage

Education

Bachelor's degree in Supply Chain Management, Engineering, or related

Tools

Advanced Excel

Power BI

MS Dynamics 365 (F&O)

Job description

About VAT Group

At VAT, we change the world with vacuum solutions. As the world's leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We guided by our passions integrity, teamwork, customer centricity, and innovation - always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Purpose of the role

• As a Key Account Supply Chain Manager, you will be a customer-facing supply chain expert responsible for managing relationships with assigned key accounts and supporting global account strategies.
• You will work in a dynamic, global environment requiring strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.

Responsibilities

• Act as the main point of contact for customers on operational supply chain topics
• Ensure execution of defined supply chain strategies across all product lines
• Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews
• Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy)
• Provide performance insights and track improvement actions
• Monitor supply chain performance via control tower tools to identify risks and opportunities
• Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs
• Manage and execute supply chain agreements (e.g., consignment, stocking programs)
• Act as the first point of escalation for operational supply chain issues

Qualifications:

• Bachelor's degree in Supply Chain Management, Engineering, Business Administration, or similar
• 3-5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred)
• Strong analytical and problem-solving skills with proven execution capability
• Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI)
• Experience with ERP systems, preferably MS Dynamics 365 (F&O)
• Solid understanding of end-to-end supply chain processes
• Excellent communication and collaboration skills in an international environment
• Highly customer-focused, proactive, and detail-oriented
• Fluent in English; German is a strong advantage