Key Account Supply Chain Manager

VAT Group; Sankt Gallen; On-site; CHF 140,000 - 170,000; Full time

Job summary

VAT Group in Haag, St. Gallen, CH, is seeking a Key Account Supply Chain Manager to manage relationships with key accounts and support global account strategies. The role requires strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.

The candidate will act as the main contact for customers on supply chain topics, execute defined strategies, and collaborate with internal teams to meet customer needs. Fluency in English is essential; German is a plus.

Qualifications

• Bachelor’s degree in a relevant field.
• 3–5 years of experience in supply chain, demand planning, or customer service in global org.
• Strong analytical and problem-solving skills with proven execution capability.
• Advanced Excel skills and data visualization experience (Power BI).
• Experience with ERP systems, preferably MS Dynamics 365 (F&O).
• Fluent in English; German is a strong advantage.

Responsibilities

• Act as the main point of contact for customers on operational supply chain topics.
• Ensure execution of defined supply chain strategies across all product lines.
• Support the GASCM with analysis, scenario modeling, and business reviews.
• Create, manage, and analyze KPIs (On-Time Delivery, Lead Time, Inventory, Forecast Accuracy).
• Provide performance insights and track improvement actions.
• Monitor supply chain performance via control tower tools to identify risks and opportunities.
• Orchestrate internal supply chain functions to meet customer needs.
• Manage and execute supply chain agreements (e.g., consignment, stocking programs).
• Support tactical requirements for NPI launches, aligning customer and internal teams.
• Act as the first escalation point for operational supply chain issues.

Skills

Strong analytical skills

Excellent communication

Customer-focused

Fluent English

German language

Education

Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar

Tools

Power BI

MS Dynamics 365 (F&O)

Job description

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Location:
Haag, St. Gallen, CH
Employment Type: Permanent

Purpose of the role

• As a Key Account Supply Chain Manager, you will be a customer-facing supply chain expert responsible for managing relationships with assigned key accounts and supporting global account strategies.
• You will work in a dynamic, global environment requiring strong analytical skills, agility, and a proactive mindset to drive customer satisfaction.

Responsibilities

• Act as the main point of contact for customers on operational supply chain topics;
• Ensure execution of defined supply chain strategies across all product lines;
• Support the Global Account Supply Chain Manager (GASCM) with analysis, scenario modeling, and business reviews;
• Create, manage, and analyze KPIs (e.g., On-Time Delivery, Lead Time, Inventory, Forecast Accuracy);
• Provide performance insights and track improvement actions;
• Monitor supply chain performance via control tower tools to identify risks and opportunities;
• Orchestrate internal supply chain functions (planning, logistics, operations) to meet customer needs;
• Manage and execute supply chain agreements (e.g., consignment, stocking programs);
• Support the tactical requirements for NPI launches (quantity and timing), ensuring alignment between the customer and internal execution teams;
• Act as the first point of escalation for operational supply chain issues.

Qualifications

• Bachelor’s degree in Supply Chain Management, Engineering, Business Administration, or similar.
• 3–5 years of experience in supply chain, demand planning, or customer service within a global organization (high-tech or semiconductor industry preferred).
• Strong analytical and problem-solving skills with proven execution capability.
• Advanced Excel skills (mandatory) and experience with data visualization tools (e.g., Power BI).
• Experience with ERP systems, preferably MS Dynamics 365 (F&O).
• Solid understanding of end-to-end supply chain processes.
• Excellent communication and collaboration skills in an international environment.
• Highly customer-focused, proactive, and detail-oriented
• Fluent in English; German is a strong advantage.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.