German-English Site Account Coordinator – Scheduling & CX

gloor & lang ag; Neuenburg; Presencial; CHF 72.000 - 88.000; Jornada completa

Descripción de la vacante

gloor & lang ag in the Neuchâtel region is seeking a German-speaking Site Account Specialist to join an international team supporting treatment centers across Europe. You will be the main contact for assigned centers, coordinate schedules and ensure information is up to date.

Training is provided; strong communication, ownership and problem‑solving are essential to deliver a smooth patient experience. Start January 2027 for a 12-month assignment with potential extension.

Formación

• 3+ years of relevant professional experience or a Bachelor's degree.
• Strong customer-service mindset and excellent organizational skills.
• Confident communication by phone and email.
• Ability to stay calm and solution-oriented as priorities shift.

Responsabilidades

• Be the main contact for assigned treatment centers.
• Coordinate patient schedules and ensure information is up to date.
• Support customers with an online scheduling platform.
• Handle questions and resolve day-to-day issues by phone and email.
• Coordinate with internal teams when changes or problems occur.
• Follow up on open topics and escalate critical issues when needed.
• Maintain customer and scheduling data in internal systems.
• Build strong and trusted relationships with customers.
• Contribute to a smooth and positive customer experience.

Conocimientos

Customer service

Customer care

Account coordination

Patient services

Order management

Logistics

Supply chain

Educación

Bachelor's degree

Descripción del empleo

gloor & lang ag in the Neuchâtel region is seeking a German-speaking Site Account Specialist to join an international team supporting treatment centers across Europe. You will be the main contact for assigned centers, coordinate schedules and ensure information is up to date.

Training is provided; strong communication, ownership and problem‑solving are essential to deliver a smooth patient experience. Start January 2027 for a 12-month assignment with potential extension.