German-Speaking Scheduling & Cell Logistics Specialist

AurigaVision AG; Neuenburg; Hybrid; CHF 65,000 - 90,000; Full time

Job summary

AurigaVision AG in Neuchâtel area is seeking a Customer Service Specialist, Scheduling & Cell Logistics for a 12-month contract with start January 2027. The role involves coordinating patient therapy schedules, serving as the main contact for scheduling and logistics, and ensuring seamless end-to-end processes with internal teams.

Requirements include a bachelor's degree or 3+ years in pharma customer service, strong organization, and fluency in German and English (plus French/Spanish/Italian).

Qualifications

• Bachelor's degree in a relevant field or 3+ years in pharma customer service, patient services, logistics or supply chain.
• Strong organizational and multitasking abilities with a service-oriented mindset.
• Excellent communication and collaboration across diverse stakeholders.

Responsibilities

• Coordinate and monitor therapy and treatment schedules for assigned treatment centers.
• Serve as the primary point of contact for scheduling and logistics inquiries.
• Ensure an efficient end-to-end process throughout the patient journey.
• Maintain and manage data in appropriate systems.
• Analyze deviations and initiate corrective actions.
• Support inquiries related to planning and portal solutions.
• Contribute to process improvement projects and workflows.

Skills

Organizational skills

Customer service

Communication skills

German fluency

English fluency

Data management

Education

Bachelor's degree in a relevant field

Tools

Data systems

Job description

AurigaVision AG in Neuchâtel area is seeking a Customer Service Specialist, Scheduling & Cell Logistics for a 12-month contract with start January 2027. The role involves coordinating patient therapy schedules, serving as the main contact for scheduling and logistics, and ensuring seamless end-to-end processes with internal teams.

Requirements include a bachelor's degree or 3+ years in pharma customer service, strong organization, and fluency in German and English (plus French/Spanish/Italian).