European Site Account Coordinator

Join; Neuenburg; Hybrid; CHF 72,000 - 88,000; Full time

Job summary

Join Neuchâtel region is seeking two Site Account Specialists to support treatment centers across Europe for an international biopharmaceutical company. The role centers on communication, coordination and exceptional customer service, serving as the primary contact for assigned centers and ensuring information reaches the right people on time.

No Cell Therapy expertise is required as full training is provided.

Qualifications

• 3 years of relevant professional experience or a Bachelor's degree.
• Fluent English essential; fluent/bilingual in French, German, or Spanish; Italian is a plus.

Responsibilities

• Be the main contact for assigned treatment centers
• Coordinate schedules and ensure information is accurate and up to date
• Support customers with an online scheduling platform
• Handle questions and resolve day-to-day issues by phone and email
• Coordinate with internal teams when changes or problems occur
• Follow up on open topics and elevate critical issues when needed
• Maintain customer and scheduling data in internal systems
• Build strong and trusted relationships with customers
• Contribute to a smooth and positive customer experience

Skills

Customer service

Account coordination

Patient services

Order management

Customer care

Education

Bachelor's degree

Job description

Join Neuchâtel region is seeking two Site Account Specialists to support treatment centers across Europe for an international biopharmaceutical company. The role centers on communication, coordination and exceptional customer service, serving as the primary contact for assigned centers and ensuring information reaches the right people on time.

No Cell Therapy expertise is required as full training is provided.