Site Account Specialist – Customer & Operations

Join; Neuenburg; Hybrid; CHF 72,000 - 88,000; Full time

Job summary

Join Neuchâtel region is seeking two Site Account Specialists to support treatment centers across Europe for an international biopharmaceutical company. The role centers on communication, coordination and exceptional customer service, serving as the primary contact for assigned centers and ensuring information reaches the right people on time.

No Cell Therapy expertise is required as full training is provided.

Qualifications

• 3 years of relevant professional experience or a Bachelor's degree.
• Fluent English essential; fluent/bilingual in French, German, or Spanish; Italian is a plus.

Responsibilities

• Be the main contact for assigned treatment centers
• Coordinate schedules and ensure information is accurate and up to date
• Support customers with an online scheduling platform
• Handle questions and resolve day-to-day issues by phone and email
• Coordinate with internal teams when changes or problems occur
• Follow up on open topics and elevate critical issues when needed
• Maintain customer and scheduling data in internal systems
• Build strong and trusted relationships with customers
• Contribute to a smooth and positive customer experience

Skills

Customer service

Account coordination

Patient services

Order management

Customer care

Education

Bachelor's degree

Job description

Neuchâtel Region | 100% | Temporary 12 months | Start January 2027

Great with customers. Strong in coordination. Calm when things get busy?

For an international biopharmaceutical company in the Neuchâtel region, we are looking for two Site Account Specialists to join an international team supporting treatment centers across Europe.

This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.

You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions.

What you will do

• Be the main contact for your assigned treatment centers
• Coordinate schedules and ensure information is accurate and up to date
• Support customers with an online scheduling platform
• Handle questions and resolve day-to-day issues by phone and email
• Coordinate with internal teams when changes or problems occur
• Follow up on open topics and elevate critical issues when needed
• Maintain customer and scheduling data in internal systems
• Build strong and trusted relationships with your customers
• Contribute to a smooth and positive customer experience

What you bring
We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management.

You should bring:

• Around 3 years of relevant professional experience or a Bachelor's degree
• A genuine customer-service mindset
• Strong organizational skills and attention to detail
• Confidence communicating by phone and email
• The ability to stay calm and solution-oriented when priorities change
• Good IT skills and the ability to work with several systems and tasks at the same time
• A proactive attitude and strong sense of ownership

Experience in Pharma, Biotech, MedTech or healthcare is welcome, but not mandatory.

Languages
Fluent English is essential, together with fluent/bilingual skills in at least one of the following languages:
French | German | Spanish
Italian is an additional advantage.

Your working environment

• Neuchâtel region, French-speaking Switzerland
• 40 hours/week
• Hybrid working: Tuesday–Thursday onsite, Monday & Friday home office
• Rotating daytime schedule between 07:30 and 18:00 – no night shifts
• Occasional weekend on-call coverage (approximately 2 hours once per quarter)
• Extensive onboarding and training before taking over your own customer portfolio
• Opportunity to develop further into Operations or other areas of the organization

Contract
Start: January 2027
Duration: 12 months, with potential extension up to 24 months
Salary: approx. CHF 80’000/year
Existing Swiss work permit is mandatory

If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step.

You don't need to know Cell Therapy yet – bring your customer focus, languages and organizational talent. We'll take it from there.