Front Office Agent – Guest Experience & Luxury Service

Mandarin Oriental; Zürich; Vor Ort; CHF 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

MOstay nights

Health benefits

Wellness programme

Swiss Deluxe Rates

Zusammenfassung

Mandarin Oriental Savoy, Zurich is seeking a Front Office Agent to join the Front Office Team. You will provide courteous Front Desk service in line with Legendary Quality Experiences, reporting to the Assistant Front Office Manager and Front Office Manager.

You will deliver seamless arrival/departure experiences, support billing, connect with guests, and ensure safety and service standards while embracing growth and team collaboration.

Qualifikationen

• Vocational training in the hotel industry and front office experience in upscale hospitality.
• Strong team player with excellent organizational and time management skills.
• Proficient in computer systems with solid knowledge of PMS.
• Excellent written and verbal communication skills; handling guest feedback professionally.
• Flexibility and resilience; weekend and holiday shifts required.
• Excellent manners, well-groomed appearance, and positive charisma.
• Fluent in German and English; additional languages are a plus.
• Eligible to work in Switzerland.

Aufgaben

• Delivering exceptional arrival and departure experiences.
• Supporting the billing and invoicing process with accuracy and efficiency.
• Building genuine personal connections with guests and ensuring continuous care, comfort, and warmth throughout their stay.
• Ensuring strict adherence to all health and safety regulations.
• Managing a variety of administrative and operational tasks while understanding our Mission Statement, Pillars, and service standards.
• Proactively identifying opportunities for up-selling and cross-selling, encouraging guests to enjoy the full range of hotel facilities.

Kenntnisse

Front office experience

Team player

PMS knowledge

Communication skills

German

English

Right to work in Switzerland

Ausbildung

Vocational training in hotel industry

Tools

Property Management Systems (PMS)

Jobbeschreibung

Mandarin Oriental Savoy, Zurich is seeking a Front Office Agent to join the Front Office Team. You will provide courteous Front Desk service in line with Legendary Quality Experiences, reporting to the Assistant Front Office Manager and Front Office Manager.

You will deliver seamless arrival/departure experiences, support billing, connect with guests, and ensure safety and service standards while embracing growth and team collaboration.