Front Office Agent

Mont Cervin Palace; Zermatt; Vor Ort; CHF 33.000 - 50.000; Vollzeit

Benefits dieser Stelle

Staff accommodations

Employee discounts

Fitness room

Pool access

Development programs

Lift pass discounts

Zusammenfassung

Mont Cervin Palace in Zermatt is seeking motivated team members for the upcoming winter season 2025-2026 to support reservations, guest services, and billing processes. The role requires fluency in German, English, and French and offers opportunities to work across front desk duties, reservations, and post-check procedures.

Join a luxury hotel known for Swiss hospitality and participate in a comprehensive development program while enjoying staff accommodations and employee discounts within the

Qualifikationen

• Multilingual communication with guests and colleagues.
• Experience in hotel reservations or front desk is advantageous.

Aufgaben

• Handle daily correspondence in German, English, and French.
• Sales conversations, acceptance, and processing of reservations.
• Guest check-out, cash handling, and luggage/transfer organization as needed.
• Guest check-in, escort to rooms.
• Maintain guest records.
• Post daily revenues and close books for the day.
• Post and bill minibar charges.
• Bill with departments and ensure accurate accounting.
• Process credit card and commission settlements.
• Prepare and verify guest and travel agency invoices.

Kenntnisse

German language

English language

French language

Jobbeschreibung

We want to be the best in Zermatt...

As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo — "doing good for our guests" and "hospitality by heart" — is something we truly live as a team. Become a part of it!

To strengthen our team, we are looking for motivated employees for the upcoming winter season 2025-2026.

• Daily correspondence in German, English, and French
• Sales conversations, acceptance, and processing of written and telephone reservations
• Guest check-out, including cash handling, and, if necessary, organization of luggage and transfer services
• Guest check-in, including escorting them to their rooms
• Maintenance of guest records
• Posting of daily revenues and daily closings (checking service invoices)
• Posting and billing of minibar charges
• Billing with individual departments and correct accounting
• Credit card and commission settlements
• Preparation and verification of guest and travel agency invoices

• Central staff accommodations in the heart of Zermatt and Täsch
• Employee, family & friends room rates and other discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
• A fitness room is available for our employees, as well as a wide range of sports activities in Zermatt
• Access to our pool area during dedicated employee swimming hours
• Through our development program, you have access to various courses, for example with the company Ritzy
• Discounts on seasonal or annual mountain lift passes with the Zermatt resident card
• Employees who are unable or do not wish to work both the winter and summer seasons in Zermatt are supported - together with our partner hotels - in finding a complementary position