FR-DE Customer Success Manager | Remote & Flexible

Jobup; Lausanne; Remote; CHF 70,000 - 95,000; Part time

Job summary

tipee, based in Lausanne, Switzerland, seeks a Customer Success Manager FR-DE (60%-100%) to implement and support our HR time-management solution for French- and German-speaking Switzerland. The role is largely remote, with training and client interactions conducted via video calls and phone.

Ideal candidates bring Swiss German fluency, HR experience, strong listening and communication skills, and a proactive, team-oriented mindset to help clients succeed and grow with our platform.

Qualifications

• Perfect command of Swiss German (or German)
• Open, lively person who enjoys contact
• Good listening skills and a resourceful mind
• Team spirit and the ability to work independently
• Some, quite a bit, or even a lot of experience in the HR field
• An interest in the SME world
• Ease with technology
• Desire to work as a team to serve our clients

Responsibilities

• You ensure the implementation, mostly remotely (video conference), of our tipee solution with our clients in French-speaking and German-speaking Switzerland
• You train the various users
• You respond to their questions and needs by email or phone
• You share your experiences with your colleagues in the Customer Success team

Skills

Swiss German

German language

Listening skills

Team spirit

Independent worker

HR experience

Tech-savvy

Client service mindset

Job description

tipee, based in Lausanne, Switzerland, seeks a Customer Success Manager FR-DE (60%-100%) to implement and support our HR time-management solution for French- and German-speaking Switzerland. The role is largely remote, with training and client interactions conducted via video calls and phone.

Ideal candidates bring Swiss German fluency, HR experience, strong listening and communication skills, and a proactive, team-oriented mindset to help clients succeed and grow with our platform.