Customer Success Manager FR-DE (60%-100%)

Jobup; Lausanne; À distance; CHF 70 000 - 95 000; Temps partiel

Résumé du poste

tipee, based in Lausanne, Switzerland, seeks a Customer Success Manager FR-DE (60%-100%) to implement and support our HR time-management solution for French- and German-speaking Switzerland. The role is largely remote, with training and client interactions conducted via video calls and phone.

Ideal candidates bring Swiss German fluency, HR experience, strong listening and communication skills, and a proactive, team-oriented mindset to help clients succeed and grow with our platform.

Qualifications

• Perfect command of Swiss German (or German)
• Open, lively person who enjoys contact
• Good listening skills and a resourceful mind
• Team spirit and the ability to work independently
• Some, quite a bit, or even a lot of experience in the HR field
• An interest in the SME world
• Ease with technology
• Desire to work as a team to serve our clients

Responsabilités

• You ensure the implementation, mostly remotely (video conference), of our tipee solution with our clients in French-speaking and German-speaking Switzerland
• You train the various users
• You respond to their questions and needs by email or phone
• You share your experiences with your colleagues in the Customer Success team

Connaissances

Swiss German

German language

Listening skills

Team spirit

Independent worker

HR experience

Tech-savvy

Client service mindset

Description du poste

Customer Success Manager FR-DE

Customer Success Manager FR-DE (60%-100%)

Join our tipee team!

Located in the heart of Lausanne, we are an SME with around fifty passionate collaborators. We develop the leading application for time management and the HR portal in Switzerland. Our goal is to be in the pocket of one million people, to simplify their lives and that of their company.

Operating in a participative and agile way, our company is organised into circles where everyone is autonomous, has a say, and opportunities for growth within the company. And this, with a positive impact for our clients, colleagues, the community, and the environment.

To continue developing our activities and to serve and support the users of our application tipee on a daily basis, we are currently looking for a:

Customer Success Manager FR-DE (60%-100%)

Your day at tipee:

• You ensure the implementation, mostly remotely (video conference), of our tipee solution with our clients in French-speaking and German-speaking Switzerland
• You train the various users
• You respond to their questions and needs by email or phone
• You share your experiences with your colleagues in the Customer Success team

You have...

• a perfect command of Swiss German (or German)
• a reputation for being an open, lively person who enjoys contact
• good listening skills and a resourceful mind
• a good team spirit and the ability to work independently
• some, quite a bit, or even a lot of experience in the HR field
• an interest in the SME world
• ease with technology
• a desire to work as a team to serve our clients

Working at tipee also means-

• a flexible and adaptable working schedule, with the possibility to work partly from home or on the train
• flexibility also in the rate of activity, to adapt to changes in your personal life
• joining a team for whom mutual support, good humour, and self-reflection are essential for a job well done
• participating in a participative culture, based on dialogue and trust, where everyone can take responsibility and grow within the company
• an individual budget to freely participate in training or conferences on topics that interest you
• taking part in a lively company life and varied events
• real social and environmental commitments (B Corp and STI)
• attractive occupational pension benefits (with a sustainable fund), advantages around maternity and paternity, at least 5 weeks of holiday, etc.
• pleasant premises in Lausanne, a 15-minute walk from Lausanne station