Onsite IT Support Engineer - Global & Flexible

D-ploy GmbH; Bubendorf; Vor Ort; CHF 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

B-day voucher

Wedding voucher

Newborn surprise

Fishing for Friends referral program

Refreshments in the office

Zusammenfassung

D-ploy GmbH is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland. We are seeking an engaging IT support specialist to act as the main contact for end users, resolve IT issues, and contribute to a growing international team.

You will support Windows/Office environments, AD and Exchange, and assist with connectivity, VPN, and training. Fluent German and English are required in a dynamic, customer-focused setting.

Qualifikationen

• 1+ years’ experience in a similar position supporting a variety of technologies and services.
• Knowledge of Microsoft Office & Office 365, PC/Laptop hardware and peripherals (printers).
• Familiarity with Active Directory and Exchange.
• ITIL certification/awareness is an advantage.
• Fluent German and English (written and spoken).

Aufgaben

• Act as the main point of contact for end users with IT related issues, requests or questions.
• Occasionally provide meeting and conferencing support to the top-level management in a corporate environment
• Actively contribute to the knowledge database
• Resolve software, hardware and device issues reported by the end users
• Support the troubleshooting of connectivity issues and network elements including VPN, firewalls, switches, wireless equipment and telephony system
• Escalate service issues when required
• Communicate with end users as required, keeping them informed of ticket progress
• Advise and train staff on computer operations and software applications

Kenntnisse

IT knowledge

Office 365

PC hardware

Printers

Active Directory

Exchange

ITIL awareness

Customer service

Communication

Teamwork

German language

English language

Jobbeschreibung

D-ploy GmbH is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland. We are seeking an engaging IT support specialist to act as the main contact for end users, resolve IT issues, and contribute to a growing international team.

You will support Windows/Office environments, AD and Exchange, and assist with connectivity, VPN, and training. Fluent German and English are required in a dynamic, customer-focused setting.