Field System Engineer — X-ray Detectors (Remote/Home Office)

Dectris AG; Dättwil; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

International work environment

Modern infrastructure and facilities

Flexible working arrangements

Home office options

Company events & training

Job summary

DECTRIS is a high-tech company that develops advanced detectors for research and industry, with over 170 engineers worldwide. The Support & Commissioning team helps customers install, integrate, and optimize detector systems at synchrotrons, labs, and sites around the world.

The role combines remote and on-site technical support, software and hardware diagnostics, and customer training. Travel up to 20% and a strong engineering background are requested to ensure smooth operation across cultures.

Qualifications

• Bachelor, Master or PhD in engineering, computer or natural sciences, or equivalent industry experience.
• Programming/scripting experience, mainly Python.
• Comfortable using Linux.
• Ability to train customers by breaking down complex systems into understandable concepts.
• Hands-on, solution-oriented mindset with no fear of unfamiliar systems.
• Comfortable working with tools, lab equipment, and real hardware.
• Logical and analytical problem solver who can also improvise when needed.
• Curious, fast learner who takes initiative and responsibility.
• Reliable team player who can work independently when required.
• Stress-resistant, flexible, and comfortable in customer environments of different cultures.
• Fluent in English; German or Chinese is a plus.
• Driving license (B).

Responsibilities

• Provide advanced technical support for detector systems (remote and on-site).
• Analyze, debug, and fix complex software and hardware issues.
• Commission detector systems and provide integration support.
• Perform diagnostics and repairs at DECTRIS and at customer sites.
• Develop scripts, tools, and procedures to improve customer support.
• Clearly communicate technical topics to non-experts and experts alike.
• Collaborate closely with R&D, product management, applications, and sales.
• Willingness to travel internationally up to 20%.

Skills

Python

Linux

Customer training

Problem solving

Team player

English fluent

Driving license (B)

Education

Bachelor, Master or PhD in engineering, computer or natural sciences

Job description

DECTRIS is a high-tech company that develops advanced detectors for research and industry, with over 170 engineers worldwide. The Support & Commissioning team helps customers install, integrate, and optimize detector systems at synchrotrons, labs, and sites around the world.

The role combines remote and on-site technical support, software and hardware diagnostics, and customer training. Travel up to 20% and a strong engineering background are requested to ensure smooth operation across cultures.