Field System Engineer (X-ray Detectors)

Dectris; Dättwil; À distance; CHF 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Home office options

Underground parking

Subsidised meals

Free snacks

Company events

Résumé du poste

DECTRIS is a successful high-tech company that designs X-ray detectors used worldwide in science and industry. The Field System Engineer will provide advanced technical support (remote and on-site), analyze complex issues, commission detectors, and develop scripts to improve customer service.

You will collaborate with R&D, product management, applications, and sales, with up to 20% international travel, and train customers while communicating clearly to experts and non-experts.

Qualifications

• Bachelor, Master or PhD in engineering, computer or natural sciences or equivalent experience.
• Strong Python scripting experience.
• Ability to train customers and explain complex systems clearly.
• Hands-on, solution-oriented mindset with comfort in hardware.
• Willingness to travel internationally up to 20%.
• Fluent in English; German or Chinese a plus.

Responsabilités

• Provide advanced technical support for detector systems (remote and on-site).
• Analyze, debug, and fix complex software and hardware issues.
• Commission detector systems and provide integration support.
• Perform diagnostics and repairs at DECTRIS and customer sites.
• Develop scripts, tools, and procedures to improve customer support.
• Communicate technical topics clearly to experts and non-experts.
• Collaborate with R&D, product management, applications, and sales.

Connaissances

Python

English fluency

Customer training

Fast learner

Team collaboration

Driving license

Problem solving

Formation

Bachelor/Master/PhD in engineering, computer or natural sciences

Outils

Lab equipment

Description du poste

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how.
Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies.

Field System Engineer (X-ray Detectors)

Your Tasks

• Provide advanced technical support for DECTRIS detector systems (remote and on-site)
• Analyze, debug, and fix complex software and hardware issues
• Commission detector systems and provide integration support
• Perform diagnostics and repairs at DECTRIS and at customer sites
• Develop scripts, tools, and procedures to improve customer support
• Clearly communicate technical topics to non-experts and experts alike
• Collaborate closely with R&D, product management, applications, and sales
• Willingness to travel internationally up to 20%

Your Skills

• Bachelor, Master orPhD degreein engineering, computer or natural sciences, or equivalent years of experience in industry
• Programming/scripting experience, mainly Python
• Ability to train customers by breaking down the complexity of our systems into understandable concepts
• Hands-on, solution-oriented mindset with no fear of unfamiliar systems
• Comfortable working with tools, lab equipment, and real hardware
• Logical and analytical problem solver who can also improvise when needed
• Curious, fast learner who takes initiative and responsibility
• Reliable team player who can work independently when required
• Stress-resistant, flexible, and comfortable in customer environments of different cultures
• Fluent in English; German or Chinese is a plus
• Driving license (B)

We Offer

• A successful and growing high tech company in an international, scientific environment
• To jointhe global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support thestate of the art science and technology
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals.The company languages are German and English
• Excellent, flexible working arrangements to enable professional development and personal life balance
• An attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

The DECTRIS Support & Commissioning Team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. Weanalyze and solve problems in soft- and hardware, support our customers in the use of our high-end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as well as customer-oriented thinking, we want our customers to get the best out of their DECTRIS products and services.