Field System Engineer (X-ray Detectors)

Dectris AG; Dättwil; On-site; CHF 90,000 - 120,000; Full time

Benefits offered by this job

International work environment

Modern infrastructure and facilities

Flexible working arrangements

Home office options

Company events & training

Job summary

DECTRIS is a high-tech company that develops advanced detectors for research and industry, with over 170 engineers worldwide. The Support & Commissioning team helps customers install, integrate, and optimize detector systems at synchrotrons, labs, and sites around the world.

The role combines remote and on-site technical support, software and hardware diagnostics, and customer training. Travel up to 20% and a strong engineering background are requested to ensure smooth operation across cultures.

Qualifications

• Bachelor, Master or PhD in engineering, computer or natural sciences, or equivalent industry experience.
• Programming/scripting experience, mainly Python.
• Comfortable using Linux.
• Ability to train customers by breaking down complex systems into understandable concepts.
• Hands-on, solution-oriented mindset with no fear of unfamiliar systems.
• Comfortable working with tools, lab equipment, and real hardware.
• Logical and analytical problem solver who can also improvise when needed.
• Curious, fast learner who takes initiative and responsibility.
• Reliable team player who can work independently when required.
• Stress-resistant, flexible, and comfortable in customer environments of different cultures.
• Fluent in English; German or Chinese is a plus.
• Driving license (B).

Responsibilities

• Provide advanced technical support for detector systems (remote and on-site).
• Analyze, debug, and fix complex software and hardware issues.
• Commission detector systems and provide integration support.
• Perform diagnostics and repairs at DECTRIS and at customer sites.
• Develop scripts, tools, and procedures to improve customer support.
• Clearly communicate technical topics to non-experts and experts alike.
• Collaborate closely with R&D, product management, applications, and sales.
• Willingness to travel internationally up to 20%.

Skills

Python

Linux

Customer training

Problem solving

Team player

English fluent

Driving license (B)

Education

Bachelor, Master or PhD in engineering, computer or natural sciences

Job description

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how.

Your Tasks

• Provide advanced technical support for DECTRIS detector systems (remote and on-site)
• Analyze, debug, and fix complex software and hardware issues
• Commission detector systems and provide integration support
• Perform diagnostics and repairs at DECTRIS and at customer sites
• Develop scripts, tools, and procedures to improve customer support
• Clearly communicate technical topics to non-experts and experts alike
• Collaborate closely with R&D, product management, applications, and sales
• Willingness to travel internationally up to 20%

Your Skills

• Bachelor, Master orPhD degreein engineering, computer or natural sciences, or equivalent years of experience in industry
• Programming/scripting experience, mainly Python
• Comfortable using Linux
• Ability to train customers by breaking down the complexity of our systems into understandable concepts
• Hands-on, solution-oriented mindset with no fear of unfamiliar systems
• Comfortable working with tools, lab equipment, and real hardware
• Logical and analytical problem solver who can also improvise when needed
• Curious, fast learner who takes initiative and responsibility
• Reliable team player who can work independently when required
• Stress-resistant, flexible, and comfortable in customer environments of different cultures
• Fluent in English; German or Chinese is a plus
• Driving license (B)

We Offer

• A successful and growing high tech company in an international, scientific environment
• To jointhe global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support thestate of the art science and technology
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals.The company languages are German and English
• Excellent, flexible working arrangements to enable professional development and personal life balance
• An attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

Support Team

The DECTRIS Support & Commissioning Team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. Weanalyze and solve problems in soft- and hardware, support our customers in the use of our high-end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as well as customer-oriented thinking, we want our customers to get the best out of their DECTRIS products and services.