Experience Host & Concierge: Craft Stellar Guest Journeys

IHG Hotels & Resorts; Crans-Montana; Vor Ort; CHF 65.000 - 90.000; Vollzeit

Zusammenfassung

Six Senses Crans Montana seeks an experienced Concierge & Experience Host to deliver personalized guest journeys, coordinate pre-arrival arrangements, and provide expert local recommendations. You will maintain guest CRM data, support seamless operations across departments, and upsell spa, dining, and experiences.

Fluency in French and English, plus Swiss work authorization, are required. The role emphasizes sustainability, wellness, emotional hospitality, and crafting unique experiences within

Qualifikationen

• Minimum high school diploma or equivalent; hospitality diploma/degree preferred.
• 1 year experience in a similar hotel operational role.
• Fluent in French and English; Swiss work eligibility or European passport required.
• Proficient with MS Word, Excel, PowerPoint and Outlook; familiarity with hotel systems.

Aufgaben

• Acts as the main point of contact for guest requests with prompt, personalized service.
• Manages pre-arrival arrangements including transportation, restaurant bookings, and spa reservations.
• Provides expert recommendations on local attractions, dining, and activities.
• Coordinates transportation services including airport transfers and car rentals.
• Maintains CRM with guest preferences to personalize future visits.
• Promotes resort services and upsells experiences.

Kenntnisse

MS Office

CRM systems

POS/PMS

French language

English language

Ausbildung

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

POS systems

PMS systems

CRM platforms

Jobbeschreibung

Six Senses Crans Montana seeks an experienced Concierge & Experience Host to deliver personalized guest journeys, coordinate pre-arrival arrangements, and provide expert local recommendations. You will maintain guest CRM data, support seamless operations across departments, and upsell spa, dining, and experiences.

Fluency in French and English, plus Swiss work authorization, are required. The role emphasizes sustainability, wellness, emotional hospitality, and crafting unique experiences within