Curated Luxury Concierge & Experience Host

IHG Hotels & Resorts; Chermignon; On-site; CHF 52,000 - 78,000; Full time

Job summary

Six Senses Crans Montana is seeking a Concierge & Experience Host to deliver bespoke guest experiences, manage pre-arrival arrangements, and upsell resort services, while safeguarding brand pillars of sustainability and exceptional hospitality.

The role requires at least 1 year in luxury hotel operations, fluency in French and English, and familiarity with POS, PMS and CRM systems; Swiss work authorization preferred.

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational role.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• MS Office proficiency; experience with POS, PMS and CRM platforms.
• Fluent in French and English; Swiss work authorization or European passport.

Responsibilities

• Acts as the main point of contact for guest requests, ensuring prompt, personalized, and anticipatory service.
• Manages pre-arrival arrangements including transportation, restaurant bookings, spa reservations, and special requests.
• Provides expert recommendations on local attractions, dining options, and activities.
• Handles all concierge services including bookings for excursions, tours, and events.
• Coordinates transportation services such as airport transfers and car rentals.
• Maintains and updates a database of local vendors, partners, and service providers.
• Builds relationships with external partners to ensure high-quality service delivery.
• Assists VIP guests with personalized itineraries and tailored experiences.
• Ensures seamless communication between departments to deliver a cohesive guest journey.
• Monitors guest preferences in CRM systems to enhance repeat guest experiences.
• Promotes and upsells resort services, including spa, dining, and experiences.
• Provides guests with clear information regarding services, policies, and schedules.

Skills

Fluent in French

Fluent in English

Education

Hospitality diploma/degree

Tools

MS Office

POS systems

PMS

CRM platforms

Job description

Six Senses Crans Montana is seeking a Concierge & Experience Host to deliver bespoke guest experiences, manage pre-arrival arrangements, and upsell resort services, while safeguarding brand pillars of sustainability and exceptional hospitality.

The role requires at least 1 year in luxury hotel operations, fluency in French and English, and familiarity with POS, PMS and CRM systems; Swiss work authorization preferred.