Luxury Concierge & Experience Curator

Six Senses Crans-Montana; Chermignon; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Zusammenfassung

Six Senses Crans Montana is seeking a Concierge & Experience Host to deliver personalized, anticipatory service, coordinate arrivals, bookings, and experiences, and enhance guest journeys within a luxury setting.

The role requires fluency in French and English, familiarity with POS, PMS, and CRM systems, and a track record in hospitality operations. Swiss work authorization or EU passport is required.

Qualifikationen

• Minimum 1 year in a luxury hotel operational role.
• Strong command of MS Office and hotel systems (POS, PMS, CRM).
• Fluent in French and English.
• Swiss work authorization or European passport.

Aufgaben

• Serve as the main contact for guest requests with prompt, personalized service.
• Coordinate pre-arrival arrangements including transport, restaurant bookings and spa reservations.
• Provide recommendations on local attractions, dining, and activities.
• Book excursions, tours, and external experiences and manage transportation.
• Maintain CRM records of guest preferences for repeat visits.
• Upsell resort services such as spa, dining, and experiences.
• Ensure reservations are accurate and billed correctly.

Kenntnisse

MS Office

POS knowledge

PMS knowledge

CRM systems

French & English fluency

Hospitality operations

Emergency procedures knowledge

Ausbildung

High school diploma or equivalent

Hospitality diploma/degree preferred

Tools

Outlook

Excel

Jobbeschreibung

Six Senses Crans Montana is seeking a Concierge & Experience Host to deliver personalized, anticipatory service, coordinate arrivals, bookings, and experiences, and enhance guest journeys within a luxury setting.

The role requires fluency in French and English, familiarity with POS, PMS, and CRM systems, and a track record in hospitality operations. Swiss work authorization or EU passport is required.