Guest Services Host - Six Senses Crans Montana

Six Senses Crans-Montana; Chermignon; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Six Senses Crans-Montana is seeking a Guest Services Host to deliver exceptional service in a luxury resort environment. You will manage guest transfers, vehicle handling, and ensure pristine guest areas while upholding Six Senses standards.

Proficiency in French and English, a valid driving license, and previous luxury-hotel experience are essential for success. This role is based on-site in the resort and requires strong local knowledge and dedication to superb hospitality.

Qualifikationen

• High school diploma or equivalent.
• Minimum 2 years’ experience in luxury hotel operations.
• Valid driving license to operate the required vehicle with a good standing record.
• Fluent in French & English.

Aufgaben

• Deliver and pick-up guest, host or requested items according to standards in a timely and efficient manner.
• Escort guests throughout the resort and transfer when requested.
• Load and unload vehicles on guest arrivals/departures and assist guests entering/exiting vehicles.
• Maintain the cleanliness and good working condition of vehicles.
• Coordinate with departments on transfer issues and assist guests with transfers to and from the hotel.
• Maintain cleanliness of guest areas including lobby and report defects.
• Maintain working knowledge of local area, streets and directions.
• Uphold Six Senses guidelines and standards of service and operation; meet and exceed benchmarks.
• Strictly adhere to LQA standards and guest comments.

Kenntnisse

French

English

Ausbildung

High school diploma or equivalent

2 years experience in luxury hotel operations

Tools

Driving license

Jobbeschreibung

As Guest Services Host, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Guest Services Host, I will assume full responsibility for the efficient operation in the following:

• Deliver and pick-up guest, host or requested items according to the standards and procedures in a timely and efficient manner.

• Ensure proper transfer of guests when requested and escort guests accordingly throughout the resort.

• Load and unload vehicles on arrival and departure of guests, and assist guests entering and exiting the vehicles.

• Maintain the cleanliness of the vehicles and ensure they are in good working condition.

• Coordinate with departments for transfer related issues and assist guests with transfers to and from the hotel if needed.

• Maintain the cleanliness of guest areas including lobby and report any defects.

• Maintain an accurate working knowledge of the local area, streets and directions.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Guest Services Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

High school diploma or equivalent and minimum of 2 years’ experience in a similar hotel operational role.

Technical skills include basic mechanical knowledge and vehicle repair and parts and I possess a valid driving license to operate the require type of vehicle with good standing driving record. I have the confidence and experience in handling luxury vehicles.

Fluent in French & English

EU passport or valid Swiss work authorization required