Enterprise AI Customer Success Lead

Join; Zürich; Hybride; CHF 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Be part of a fast-growing AI company

Diverse, global team

High ownership and autonomy

Direct exposure to enterprise clients

Résumé du poste

Enterprise Bot in Zurich is hiring a Customer Success Manager to guide customers through discovery, implementation, and measurable success with our Conversational AI solutions. You’ll own onboarding, integration work, QA oversight, and ongoing optimization for enterprise clients.

The role demands German/Swiss-German and strong English, plus 3–5 years in SaaS/automation customer success or related fields. You will collaborate across product and engineering, drive adoption, and deliver measurable

Qualifications

• Native-level German/Swiss-German with strong English communication.
• Bachelor’s or Master’s degree in a relevant field (Business Admin/CS).
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management in SaaS/automation.

Responsabilités

• Onboarding Navigator: guide new customers with implementation roadmaps and KPIs.
• Solution Implementer: configure bots, automation workflows, and integrations for use cases.
• Testing & QA advocate: oversee UAT and ensure bot quality until standards are met.
• Optimization partner: monitor bot performance and drive ROI improvements.
• Engagement Conductor: maintain proactive relationships and conduct business reviews.
• Relationship architect: build long-term trusted partnerships.
• Adoption catalyst: run training and enablement workshops for customers.
• Feedback Loop Coordinator: translate customer feedback into concrete actions.
• Growth Scout: identify renewal/upsell opportunities with sales.

Connaissances

German/Swiss-German

English

French

Spanish

Formation

Bachelor's or Master’s degree in Business Administration/CS

Outils

APIs

Low-code/No-code platforms

Description du poste

Enterprise Bot in Zurich is hiring a Customer Success Manager to guide customers through discovery, implementation, and measurable success with our Conversational AI solutions. You’ll own onboarding, integration work, QA oversight, and ongoing optimization for enterprise clients.

The role demands German/Swiss-German and strong English, plus 3–5 years in SaaS/automation customer success or related fields. You will collaborate across product and engineering, drive adoption, and deliver measurable