Employee Relations Specialist

Uniworld Boutique River Cruises; Rheinfelden; Vor Ort; CHF 110.000 - 140.000; Vollzeit

Zusammenfassung

GRC Global River Cruises GmbH, based in Rheinfelden, Switzerland, is seeking an experienced Employee Relations Advisor to support managers and staff across our international organization.

You will advise on performance, misconduct, and workplace conflicts; update policies; coordinate investigations; and help ensure fair, confidential, and consistent resolutions in a multicultural and multilingual environment.

Qualifikationen

• Extensive knowledge of employee relations and workplace policies.
• Experience handling complaints, grievances and investigations.
• Ability to provide clear, practical advice on sensitive matters.
• Strong commitment to confidentiality, fairness and consistency.
• Proven experience developing People & Culture policies and guidelines.
• Excellent written and verbal communication; strong documentation skills.
• Ability to manage multiple cases with competing deadlines and stakeholders.
• Experience in international and multicultural environments.
• Fluency in English; additional European languages advantageous.

Aufgaben

• Act as first point of contact for managers and employees on employee relations.
• Advise managers on performance concerns, misconduct and conflicts.
• Maintain and update People & Culture policies and handbooks.
• Communicate and implement new policies across the organization.
• Receive and manage employee concerns, including harassment or discrimination.
• Coordinate and conduct investigations with proper documentation.
• Ensure fair resolutions with appropriate actions.

Kenntnisse

Employee relations

Grievances

Disciplinary matters

Sensitive matters

Confidentiality

Fairness

Consistency

Case management

Policies & Guidelines

Communication

Interpersonal skills

Organization

Documentation

Stakeholder management

International experience

English fluency

Jobbeschreibung

GRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises.

Together, our onboard teams and shoreside departments deliver exceptional river cruise experiences across Europe. We are united by professionalism, genuine care and a commitment to responsible and sustainable travel.

Our Office Life

Based in Rheinfelden, Switzerland, our international office brings together Nautical Operations, Technical Operations, Hotel Operations, People & Culture, Finance, Controlling, Purchasing, Product Development and other corporate functions.

We foster a collaborative and professional culture where ideas are welcomed, responsibility is shared and colleagues from diverse backgrounds work together to manage our European river cruise operations.

Your Profile

You are curious and forward-thinking, embrace innovation and work inclusively across diverse and multicultural teams. Openness, professionalism and collaboration come naturally to you.

You approach sensitive employee matters with empathy, sound judgement and discretion. You remain calm and objective in challenging situations, balancing the needs of employees, managers and the organisation while ensuring fairness, consistency and appropriate follow-up.

You are a strong communicator who handles difficult conversations with confidence and respect. Practical and solution-oriented, you build trust across all levels of the organisation and connect your daily work with our wider operational and company objectives.

Your Responsibilities

• Employee Relations Advisory: Act as the first point of contact for managers and employees on employee relations matters, providing practical and consistent guidance.
• Employee Relations Case Management: Advise and support managers in handling performance concerns, misconduct, conflicts, inappropriate behaviour and absence-related issues.
• Policies and Guidelines: Maintain, review and update People & Culture policies, employee handbooks, procedures and guidance materials.
• Policy Communication and Implementation: Support the communication, interpretation and rollout of new or updated policies, guidelines and procedures across the organisation.
• Complaints and Workplace Concerns: Receive, assess and manage employee concerns, including bullying, harassment, discrimination, conflict and inappropriate behaviour, ensuring confidentiality and timely follow-up.
• Investigations: Coordinate and conduct employee relations investigations, including preparation, interviews, documentation, outcome summaries and recommendations.
• Fair and Consistent Resolution: Work with relevant stakeholders to ensure appropriate actions, including disciplinary measures, coaching, training or other corrective actions.

Specific Requirements

• Strong knowledge and practical experience in employee relations, employment practices and workplace conflict resolution.
• Experience in handling complaints, grievances, disciplinary matters and workplace investigations.
• Ability to provide clear, practical and solution-oriented advice on sensitive employee matters.
• Strong understanding of confidentiality, fairness, consistency and professional case management.
• Experience in developing, maintaining and implementing People & Culture policies, procedures and employee guidelines.
• Excellent communication, interpersonal, organisational and documentation skills.
• Ability to manage multiple cases, deadlines and stakeholders independently while collaborating effectively across the organisation.
• Experience working in an international and multicultural environment.
• Fluent English; additional European languages are an advantage.

What We Offer

At GRC Global River Cruises, you will join an international and collaborative workplace where ideas are valued and responsibility is shared from an early stage. Our work spans countries, vessels and departments, offering broad exposure and cross-functional development opportunities.

We offer competitive employment conditions; a modern working environment and a team culture built on respect and trust. Most importantly, your contribution will have a visible impact on our employees, our operations and the wider organisation.

Note: Due to Swiss work permit requirements, we can currently only consider candidates who are citizens of an EU or EFTA member state. We welcome applications from both internal and external candidates.