Employee Relations Specialist

Uniworld - GRC Global River Cruises; Rheinfelden; Vor Ort; CHF 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Competitive employment conditions

Modern working environment

Cross-functional development

Zusammenfassung

Uniworld - GRC Global River Cruises, based in Rheinfelden, Switzerland, seeks an experienced Employee Relations specialist to advise managers and staff on relations matters and to maintain People & Culture policies. You will coordinate investigations and ensure fair, confidential handling of concerns across an international, multicultural workforce.

The role requires strong communication, discretion and the ability to manage multiple cases with stakeholders across the organisation.

Qualifikationen

• Strong knowledge and practical experience in employee relations and workplace conflict resolution.
• Experience handling complaints, grievances, disciplinary matters and investigations.
• Ability to provide clear, practical advice on sensitive employee matters.
• Understanding of confidentiality, fairness and consistent case management.
• Experience developing and implementing People & Culture policies and guidelines.
• Excellent communication, interpersonal and documentation skills.
• Ability to manage multiple cases and deadlines across an organisation.
• Experience in international/multicultural environments.
• Fluent English; additional European languages are an advantage.

Aufgaben

• Act as the first point of contact for managers and employees on employee relations matters, providing practical and consistent guidance.
• Advise and support managers in handling performance concerns, misconduct, conflicts, inappropriate behaviour and absence-related issues.
• Maintain, review and update People & Culture policies, employee handbooks, procedures and guidance materials.
• Support the communication, interpretation and rollout of new or updated policies, guidelines and procedures across the organisation.
• Receive, assess and manage employee concerns, including bullying, harassment, discrimination, conflict and inappropriate behaviour, ensuring confidentiality and timely follow-up.
• Coordinate and conduct employee relations investigations, including preparation, interviews, documentation, outcome summaries and recommendations.
• Work with relevant stakeholders to ensure appropriate actions, including disciplinary measures, coaching, training or other corrective actions.

Kenntnisse

Employee relations

Conflict resolution

Policy development

Communication skills

Documentation skills

Multicultural environment

Confidentiality

Team collaboration

Fluent English

Additional European languages

Jobbeschreibung

About GRC Global River Cruises

GRC Global River Cruises GmbH is part of The Travel Corporation (TTC) and manages the European river cruise operations of the TTC brands Uniworld Boutique River Cruises and Trafalgar River Cruises.

Together, our onboard teams and shoreside departments deliver exceptional river cruise experiences across Europe. We are united by professionalism, genuine care and a commitment to responsible and sustainable travel.

Our Office Life

Based in Rheinfelden, Switzerland, our international office brings together Nautical Operations, Technical Operations, Hotel Operations, People & Culture, Finance, Controlling, Purchasing, Product Development and other corporate functions.

We foster a collaborative and professional culture where ideas are welcomed, responsibility is shared and colleagues from diverse backgrounds work together to manage our European river cruise operations.

Your Profile

You are curious and forward-thinking, embrace innovation and work inclusively across diverse and multicultural teams. Openness, professionalism and collaboration come naturally to you.

You approach sensitive employee matters with empathy, sound judgement and discretion. You remain calm and objective in challenging situations, balancing the needs of employees, managers and the organisation while ensuring fairness, consistency and appropriate follow-up.

You are a strong communicator who handles difficult conversations with confidence and respect. Practical and solution-oriented, you build trust across all levels of the organisation and connect your daily work with our wider operational and company objectives.

Your Responsibilities

• Employee Relations Advisory: Act as the first point of contact for managers and employees on employee relations matters, providing practical and consistent guidance.
• Employee Relations Case Management: Advise and support managers in handling performance concerns, misconduct, conflicts, inappropriate behaviour and absence-related issues.
• Policies and Guidelines: Maintain, review and update People & Culture policies, employee handbooks, procedures and guidance materials.
• Policy Communication and Implementation: Support the communication, interpretation and rollout of new or updated policies, guidelines and procedures across the organisation.
• Complaints and Workplace Concerns: Receive, assess and manage employee concerns, including bullying, harassment, discrimination, conflict and inappropriate behaviour, ensuring confidentiality and timely follow-up.
• Investigations: Coordinate and conduct employee relations investigations, including preparation, interviews, documentation, outcome summaries and recommendations.
• Fair and Consistent Resolution: Work with relevant stakeholders to ensure appropriate actions, including disciplinary measures, coaching, training or other corrective actions.

Specific Requirements

• Strong knowledge and practical experience in employee relations, employment practices and workplace conflict resolution.
• Experience in handling complaints, grievances, disciplinary matters and workplace investigations.
• Ability to provide clear, practical and solution-oriented advice on sensitive employee matters.
• Strong understanding of confidentiality, fairness, consistency and professional case management.
• Experience in developing, maintaining and implementing People & Culture policies, procedures and employee guidelines.
• Excellent communication, interpersonal, organisational and documentation skills.
• Ability to manage multiple cases, deadlines and stakeholders independently while collaborating effectively across the organisation.
• Experience working in an international and multicultural environment.
• Fluent English; additional European languages are an advantage.

What We Offer

At GRC Global River Cruises, you will join an international and collaborative workplace where ideas are valued and responsibility is shared from an early stage. Our work spans countries, vessels and departments, offering broad exposure and cross-functional development opportunities.

We offer competitive employment conditions; a modern working environment and a team culture built on respect and trust. Most importantly, your contribution will have a visible impact on our employees, our operations and the wider organisation.

Planned start date: 1 January 2027

Note: Due to Swiss work permit requirements, we can currently only consider candidates who are citizens of an EU or EFTA member state. We welcome applications from both internal and external candidates.