Empathetic Credit Recovery Specialist (German/English)

Cornèr Banca SA; Wallisellen; On-site; CHF 70,000 - 110,000; Full time

Job summary

Cornèr Banca SA in Switzerland seeks a motivated professional to manage client relationships and credit-recovery tasks over the phone, delivering empathetic solutions and maintaining professional client interactions.

You will negotiate repayment plans, update cases in internal systems, and collaborate with the team to monitor open positions. Fluency in German and strong English plus excellent communication are essential.

Qualifications

• Commercial training or apprenticeship completed.
• Strong communication and listening skills with empathy.
• German native, English good knowledge and professional conversation abilities.
• Capable of managing customer relationships over the phone.
• Detail oriented with organizational skills.

Responsibilities

• Phone contact with clients for credit management and debt recovery.
• Active listening to clients’ situations and identification of sustainable payment solutions.
• Negotiation of repayment plans and monitoring of agreed arrangements.
• Management and updating of cases in internal systems.
• Collaboration with the team to monitor open positions.
• Maintaining a professional and empathetic approach even in sensitive situations.

Skills

German language

English language

Phone communication

Empathy

Active listening

Attention to detail

Team orientation

Problem solving

Education

Commercial apprenticeship

Equivalent qualification

Job description

Cornèr Banca SA in Switzerland seeks a motivated professional to manage client relationships and credit-recovery tasks over the phone, delivering empathetic solutions and maintaining professional client interactions.

You will negotiate repayment plans, update cases in internal systems, and collaborate with the team to monitor open positions. Fluency in German and strong English plus excellent communication are essential.