Debt Recovery & Client Relations Specialist

Cornèr Banca SA; Zürich; Hybrid; CHF 80.000 - 105.000; Vollzeit

Zusammenfassung

Cornèr Banca SA in Zürich is seeking a motivated, customer‑oriented professional to manage client relationships and debt recovery. You will handle phone negotiations, identify sustainable payment solutions, and monitor repayment plans while maintaining empathy and professionalism.

Ideal candidates have a commercial apprenticeship, native German, strong communication skills, and attention to detail, with a collaborative, team‑oriented mindset.

Qualifikationen

• Commercial training or apprenticeship as a baseline qualification.
• Native German with good English skills.
• Excellent communication and listening abilities.
• Aptitude for managing customer relationships over the phone.
• Empathy, mediation skills and solution‑oriented mindset.
• Attention to detail and strong organization.
• Team spirit and reliability.

Aufgaben

• Phone contact with clients for credit management and debt recovery.
• Active listening to clients’ situations and identification of sustainable payment solutions.
• Negotiation of repayment plans and monitoring of agreed arrangements.
• Management and updating of cases in internal systems.
• Collaboration with the team to monitor open positions.
• Maintaining a professional and empathetic approach in sensitive situations.

Kenntnisse

Phone handling

Active listening

Empathy

Negotiation

Communication skills

Organization

Team player

Ausbildung

Commercial training

Jobbeschreibung

Cornèr Banca SA in Zürich is seeking a motivated, customer‑oriented professional to manage client relationships and debt recovery. You will handle phone negotiations, identify sustainable payment solutions, and monitor repayment plans while maintaining empathy and professionalism.

Ideal candidates have a commercial apprenticeship, native German, strong communication skills, and attention to detail, with a collaborative, team‑oriented mindset.