Debt Recovery & Client Relations Specialist

Cornèr Banca SA; Zürich; Hybrid; CHF 80,000 - 105,000; Full time

Job summary

Cornèr Banca SA in Zürich is seeking a motivated, customer‑oriented professional to manage client relationships and debt recovery. You will handle phone negotiations, identify sustainable payment solutions, and monitor repayment plans while maintaining empathy and professionalism.

Ideal candidates have a commercial apprenticeship, native German, strong communication skills, and attention to detail, with a collaborative, team‑oriented mindset.

Qualifications

• Commercial training or apprenticeship as a baseline qualification.
• Native German with good English skills.
• Excellent communication and listening abilities.
• Aptitude for managing customer relationships over the phone.
• Empathy, mediation skills and solution‑oriented mindset.
• Attention to detail and strong organization.
• Team spirit and reliability.

Responsibilities

• Phone contact with clients for credit management and debt recovery.
• Active listening to clients’ situations and identification of sustainable payment solutions.
• Negotiation of repayment plans and monitoring of agreed arrangements.
• Management and updating of cases in internal systems.
• Collaboration with the team to monitor open positions.
• Maintaining a professional and empathetic approach in sensitive situations.

Skills

Phone handling

Active listening

Empathy

Negotiation

Communication skills

Organization

Team player

Education

Commercial training

Job description

Cornèr Banca SA in Zürich is seeking a motivated, customer‑oriented professional to manage client relationships and debt recovery. You will handle phone negotiations, identify sustainable payment solutions, and monitor repayment plans while maintaining empathy and professionalism.

Ideal candidates have a commercial apprenticeship, native German, strong communication skills, and attention to detail, with a collaborative, team‑oriented mindset.