Dynamic Groups & Events Manager — 4‑Day Week Ready

Ennismore; Zürich; Hybrid; CHF 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

4-day workweek

Free hotel nights

Employee discounts

Staff events

Zusammenfassung

Ennismore in Zürich is seeking an enthusiastic events host to coordinate and manage bookings for the 25hours Hotel Zürich West and Langstrasse. You will work with our team from early morning until late, ensuring every event runs smoothly and meets hotel standards.

Fluency in German and English and a passion for hospitality are essential. You will translate menus, prepare quotes and invoices, and maintain strong relationships with guests and internal departments.

Qualifikationen

• Experience in a similar events role in hospitality.
• Strong guest-facing communication and hosting skills.
• Ability to coordinate with multiple departments.

Aufgaben

• Look after event guests, coordinating with your team from early morning until late.
• Coordinate events with internal departments and ensure clear information flow.
• Translate menus and event/sales documents (German/English).
• Handle group enquiries for 8+ rooms.
• Prepare quotations, contracts and invoices.
• Prepare forecasts, reports and sales analyses.
• Attend internal meetings.
• Serve as point of contact when the manager is absent.
• Create training and rota schedules.
• Maintain customer relationships and support sales activities.
• Ensure compliance with hotel standards and QA in events.
• Enter bookings, draw rooming lists and prepare for check-in.
• Conduct on-site customer meetings and follow-up calls.
• Organise site tours for event and corporate clients.
• Prepare for each shift and tidy up afterwards.
• Keep a clear overview when hotel is fully booked and hectic.

Kenntnisse

Event coordination

Customer service

German fluency

English fluency

Team collaboration

Jobbeschreibung

Ennismore in Zürich is seeking an enthusiastic events host to coordinate and manage bookings for the 25hours Hotel Zürich West and Langstrasse. You will work with our team from early morning until late, ensuring every event runs smoothly and meets hotel standards.

Fluency in German and English and a passion for hospitality are essential. You will translate menus, prepare quotes and invoices, and maintain strong relationships with guests and internal departments.