Digital Workplace Engineer

Arbeitnow; Lausanne; Teletrabalho; CHF 90 000 - 120 000; Tempo integral

Resumo da oferta

Arbeitnow is seeking an experienced Digital Workplace Engineer for Lausanne to provide 3rd level support for enterprise End-User Compute services, including Azure Virtual Desktop. You will resolve complex incidents, draft procedures, and train Level 1–2 teams while ensuring security and compliance across devices.

The role requires 5+ years in IT, strong knowledge of Entra ID, Active Directory, Intune, and VDI, and excellent communication in English.

Qualificações

• Bachelor’s degree in computer science or related field.
• 5+ years in IT with focus on digital workplace or end-user computing.
• Experience in business systems analysis and operational support.

Responsabilidades

• Handle complex incidents escalated from lower levels, including OS issues.
• Draft and share technical procedures with Level 1–2 teams and deliver training.
• Perform root cause analysis using logs and crash data to identify recurring issues.
• Deploy automated patches via endpoint management tools and maintain device security compliance.
• Use PowerShell to automate recurring admin tasks and actions.
• Gather business requirements and translate them into workable solutions.
• Create training materials to support user adoption of new tools and features.

Conhecimentos

End-user computing

ITIL

Team collaboration

PowerShell scripting

English fluency

Formação académica

Bachelor’s degree in Computer Science / IT

Ferramentas

Entra ID

Active Directory

Autopilot

Intune

Unified Endpoint Management

Microsoft Defender

Virtual Desktop Infrastructure

Microsoft 365

Descrição da oferta de emprego

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For our client in Lausanne, we are looking for an experienced Digital Workplace Engineer - 3rd Level Support.

In this role, youwill provide ongoing support for enterprise information systems and apply strong analytical and problem-solving skills to resolve issues related to the integration, deployment, and operation of End-User Compute services, including the Azure Virtual Desktop platform.

Your Responsibilities:

• Handling of complex incidents escalated from Level 1 and Level 2 Support, including largescale crashes and operatiing system malfunctions
• Draft and maintain technical procedures and share knowledge with 1st & 2nd Level support teams (incl. deliver in-person and remote training to employees)
• Perform root cause analysis by reviewing logs, crash dumps, and related technical data to identify recurring issues and their underlying causes
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions.
• Understand business needs and support the collection and clarification of functional requirements.
• Create basic training materials, such as tip sheets and short recordings, to support user adoption of new tools and features.

Your Profil:

• Bachelor’s degree in computer science, Computer Engineering, Information Technology, or a related discipline
• 5+ years of professional experience in IT, with a strong focus on digital workplace or end-user computing services in a multinational business environment
• Experience in business systems analysis and operational support
• Strong understanding of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions such as Microsoft Defender, Virtual Desktop Infrastructure, and Microsoft 365
• Good knowledge of the ITIL framework and service management principles
• Self-driven, proactive, and collaborative, with a strong team-oriented mindset
• Ability to work independently while also contributing effectively within a team environment
• Ability to work to deadlines and maintain quality in a dynamic environment
• Excellent communication skills
• Fluency in English, working knowledge of French or German is an advantage