Digital Power Field Service Engineer – Onsite Solar & BESS

Connect44; Bern; Hybrid; CHF 90,000 - 120,000; Full time

Benefits offered by this job

International company

Career development opportunities

Multicultural environment

Job summary

Connect44 is seeking a motivated Digital Power Field Service Engineer (FSE) to join our team and deliver high-quality technical solutions and services to customers. This permanent role requires travel across Switzerland and hands-on support for Huawei Smart PV and Data Center Facility products.

The ideal candidate has an Electrical Engineering background (Uni of Applied Sciences or apprenticeship), electronics interest, IT know-how, and strong English skills. A company car is required.

Qualifications

• Graduation from a University of Applied Sciences, or higher education in Electrical Engineering, or an electrical field apprenticeship.
• Background and interest in electronics, such as inverters and battery storage systems, and good IT know-how.
• Own car and willingness to undertake business trips across Switzerland for customer onsite troubleshooting and installer communications.
• Experience in inverter and BESS problem-solving and commissioning is an advantage.
• Strong communication skills in English; German or French is an advantage.

Responsibilities

• Visit customers onsite and provide troubleshooting and service support.
• Provide supervision and commissioning services onsite for customers.
• Provide remote support for Huawei Smart PV products (C&I, Utility) and Data Center Facility products via the Huawei Customer Management System.
• Register and collect customer support requests.
• Identify issues and propose appropriate solutions.
• Track the progress of customer support requests and ensure timely follow-up.
• Ensure a high level of customer satisfaction by providing high-quality service to customers.

Skills

Electronics interest

IT skills

English

German language

French language

Education

University of Applied Sciences or higher in Electrical Engineering

Tools

Huawei CMS

Job description

Connect44 is seeking a motivated Digital Power Field Service Engineer (FSE) to join our team and deliver high-quality technical solutions and services to customers. This permanent role requires travel across Switzerland and hands-on support for Huawei Smart PV and Data Center Facility products.

The ideal candidate has an Electrical Engineering background (Uni of Applied Sciences or apprenticeship), electronics interest, IT know-how, and strong English skills. A company car is required.