Digital Power Field Service Engineer (FSE)

Connect44 Sarl; Bern; On-site; CHF 60,000 - 80,000; Full time

Job summary

Connect44 Sarl in Switzerland seeks a motivated Digital Power Field Service Engineer (FSE) to deliver high-quality technical solutions on customer sites. You will visit sites, troubleshoot, and commission systems, while providing remote support for Huawei Smart PV and Data Center Facility products.

The ideal candidate has an electrical engineering background or related apprenticeship, good IT know-how, and a willingness to travel across Switzerland.

Qualifications

• Background in Electrical Engineering or related field is required.
• Strong IT know-how and interest in electronics such as inverters and battery storage systems.

Responsibilities

• Visit customers onsite and provide troubleshooting and service support.
• Provide supervision and commissioning services onsite for customers.
• Provide remote support for Huawei Smart PV and Data Center Facility products via the Huawei Customer Management System.
• Register and collect customer support requests; track progress and ensure timely follow-up.
• Ensure a high level of customer satisfaction through quality service.

Skills

IT know-how

Electronics

English

Education

University of Applied Sciences or higher education in Electrical Engineering

Apprenticeship in electrical field

Tools

Huawei Customer Management System

Job description

We are looking for a motivatedDigital Power Field Service Engineer (FSE)to join our team and play a key role in delivering high-quality technical solutions and services to our customers.

Main Responsibilities

• Visit customers onsite and provide troubleshooting and service support.
• Provide supervision and commissioning services onsite for customers.
• Provide remote support for technical questions regardingHuawei Smart PV products (C&I, Utility)andData Center Facility productsvia the Huawei Customer Management System.
• Register and collect customer support requests.
• Identify issues and propose appropriate solutions.
• Track the progress of customer support requests and ensure timely follow-up.
• Ensure a high level of customer satisfaction by providing high-quality service to customers.

Requirements

• Graduation from aUniversity of Applied Sciences, or higher education specializing inElectrical Engineering, or an apprenticeship in an electrical field.
• Background and interest inelectronics, such as inverters and battery storage systems, as well as good IT know-how.
• Own car and willingness to undertake business trips across Switzerland for customer onsite troubleshooting and installer communications.
• Experience ininverter and BESS problem-solving and commissioningis an advantage.
• Strong communication skills inEnglish. German or French is an advantage.

What's on Offer

• Join an international company at the forefront of theclean energy transition.
• Work with innovative technologies in the fast-growingrenewable energy sector.
• Receive ongoing technical and professional development.
• Be part of a collaborative and multicultural working environment.
• Enjoy competitive compensation and attractive career development opportunities.