Digital Power Customer Support Engineer (CSE)

Connect44; Bern; On-site; CHF 80,000 - 110,000; Full time

Job summary

Connect44 in Switzerland is seeking a responsive first-level technical support specialist for Huawei Smart PV products, including inverters and battery storage systems. You will register, document and manage customer requests and analyze issues to propose effective solutions.

You will keep customers satisfied by monitoring requests to resolution, coordinating with second-level teams when escalation is needed, and communicating professionally via email and phone.

Qualifications

• Degree or equivalent in Electrical Engineering or related electrical field.
• Knowledge of power electronics, inverters and battery storage systems.
• Excellent written and spoken communication in French and German.

Responsibilities

• Provide first-level technical support for Huawei Smart PV products (inverters and battery storage).
• Register, document and manage customer support requests.
• Analyse technical issues, identify root causes where possible, and propose solutions.
• Monitor and track support requests through to resolution with timely follow-up.
• Coordinate with second-level support and other technical teams when escalation is required.
• Communicate professionally with customers via email and telephone.
• Ensure high customer satisfaction by delivering efficient, reliable technical support.
• Support customers and installers with technical troubleshooting, including on-site visits when required.

Skills

First-level support

Power electronics

Customer communication

Willingness to travel

Education

Electrical Engineering degree or vocational training in electrical field

Job description

• Provide first-level technical support for Huawei Smart PV products, including inverters and battery storage systems.
• Register, document and manage customer support requests.
• Analyse technical issues, identify root causes where possible, and propose appropriate solutions.
• Monitor and track support requests through to resolution, ensuring timely follow-up.
• Coordinate with second-level support and other technical teams when escalation is required.
• Communicate professionally with customers via email and telephone.
• Ensure a high level of customer satisfaction by delivering efficient, reliable and high-quality technical support.
• Support customers and installers with technical troubleshooting, including on-site visits when required.

Requirements

• Degree from a University of Applied Sciences or higher education in Electrical Engineering, or completed vocational training or an apprenticeship in an electrical field.
• Knowledge of and interest in power electronics, particularly inverters and battery storage systems.
• Good IT skills and technical problem-solving abilities.
• Willingness to undertake short-notice business trips for on-site troubleshooting and communication with customers and installers.
• Strong communication and interpersonal skills.
• Proficiency in French and German.
• Confidence in handling customer enquiries and technical support situations.
• Customer-oriented mindset, with a strong focus on service quality and customer satisfaction.