Desktop Support Engineer I — Windows & Mac Troubleshooter

H-Tech Supports; Zürich; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

H-Tech Supports is seeking a proactive IT Support Specialist to deliver high-quality technical support and maintain our IT infrastructure across Windows and Mac environments. You will be the primary contact for hardware, software, and network issues while supporting daily operations.

You will manage incident workflows, track IT assets, perform routine maintenance, and document SOPs and incident reports. The role requires strong communication, detail orientation, and the ability to work across a

Qualifikationen

• Excellent written and verbal communication skills.
• Strong analytical, planning, and problem-solving abilities.
• Ability to work self-sufficiently and in a team.
• Time management and organizational skills with multitasking under pressure.

Aufgaben

• Diagnose, troubleshoot, and resolve end-user hardware and software issues.
• Monitor, prioritize, and manage IT support tickets to ensure timely resolutions.
• Maintain inventories of hardware, software licenses, and IT assets.
• Continuously evaluate IT operations, perform routine maintenance, identify vulnerabilities or bottlenecks.
• Maintain up-to-date knowledge base articles, SOPs, and incident/performance reports.

Kenntnisse

Communication

Analytical skills

Time management

Multicultural teamwork

English fluency

Tools

Windows

MacOS

Microsoft 365

Networking basics

Video conferencing

Jobbeschreibung

H-Tech Supports is seeking a proactive IT Support Specialist to deliver high-quality technical support and maintain our IT infrastructure across Windows and Mac environments. You will be the primary contact for hardware, software, and network issues while supporting daily operations.

You will manage incident workflows, track IT assets, perform routine maintenance, and document SOPs and incident reports. The role requires strong communication, detail orientation, and the ability to work across a